Key Responsibilities:

• Lead a core team of cross-functional NPS stakeholders focused on ongoing patient support program refinement and measurement specific to the post-prescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy)
• Service as NPS subject matter expert on cardiovascular landscape and provide key inputs to Portfolio Strategy & Lifecycle Management Center of Excellence for program designs related to onboarding, co-pay, adherence, e-services, and hub operations to ensure reconciliation with product P&L and objectives
• Drive integration of NPS priorities and program performance with identified product priorities and strategies
• Develop and complete marketplace and competitive landscape assessments inform future state of NPS support required for CVM
• Support broad US NPS strategic priorities, budgets, and Key Performance Indicators (KPIs), including the transformation to internally owned, embedded, and customizable suite of technology and customer experience eCommerce capabilities
• Ensure the optimal onboarding patient and customer experience to deliver impact via increased first-fill rate, time-to-first fill, and adherence
• Embrace change leadership and transformational skills to lead the CVM NPS team through internalizing technology and patient customer experience capabilities
• Oversee the creation of patient access and reimbursement content and resources in partnership with NPS Content Development Center of Excellence to support field execution of CVM programs

Essential Requirements:

• Education: Bachelor’s Degree required; Advanced degree preferred.
• 10+ years of pharmaceutical, biotech or healthcare industry
• 5+ years in patient support-specific roles, with multi-functional expertise in other pharmaceutical roles, including Market Access, Brand Management, Sales, and/or Operations
• Comprehensive knowledge and understanding of US healthcare system and patient services
• In-depth functional expertise across patient services, specialty/retail pharmacy channel (based on franchise), hub and vendor management, patient service program design and management
• Demonstrated history of designing and developing programs for pipeline and/or mature brands
• Demonstrated history of developing, refining, and monitoring programs for in-line brands
• Experience in driving results in a matrix organization
• Understanding and working knowledge of commercialization process, market access, clinical development, patient access/Affordability and pricing and contracting approaches

Desirable Requirements:

• Previous people leadership preferred
• Financial and P&L Management experience preferred

Novartis Compensation Summary:

The salary for this position is expected to range between $236,600 and $439,400 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
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