POSITION SUMMARY

Under the direction of the Practice Manager, this position is directly responsible for the day-to-day operations for the Patient Services Representative team members in Brookhaven.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The department supervisor reserves the right to change duties, responsibilities, and activities at any time with or without notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

KNOWLEDGE, SKILLS, AND ABILITIES

EDUCATION

High School Diploma or equivalent (Required), Associates (Preferred)

EXPERIENCE

At least 1-3 years' experience in a leadership position with direct reports

LICENSE/CERTIFICATION

NA

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. Ability to manage complications involving several variables in standardized situations.

WORK ENVIRONMENT AND CONDITIONS

Work is performed in an office environment. Involves frequent telephone contact with practice office personnel, staff, vendors, consultants, and management. Must be able to work efficiently under high pressure and effectively resolve conflicts as they arise. Work requires some flexibility in working hours.

PHYSICAL DEMANDS

Work requires sitting for extended periods. Requires moderate typing skills and sufficient manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment, as necessary. Normal or corrected vision to acceptable levels for common office work. Hearing must be in the acceptable range for telephone contacts. It is necessary to view and type on computer screens for variable periods of time.