Analyst, LTL Carrier Relations

Reports To: Senior Director of Modal Performance

Location: Chicago, IL or Remote

Environment: In Office or Remote with ability to travel up to 15%

Status: Exempt; Salaried

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As an Analyst, LTL Carrier Relations, working within Redwood Manage Services (one of our entities), you will be responsible for strengthening carrier relationships in the LTL Mode. You will possess an understanding of all components of the LTL industry that allow you to engage with LTL Carrier Stakeholders from C-Level to Terminal Level operations. You will represent the Redwood Operations, Freight Audit & Pay, and other departments working with LTL carriers to build relationships, improve service and use a data-driven methodology to enable Redwood to become a better partner in the LTL industry, ultimately delivering more value to our customers.

How You Make a Difference Everyday:

• Manage and develop LTL Carrier Scorecards encompassing operational & financial metrics. Leverage scorecards to drive positive change both internally & externally with carrier partners

• Contribute to customer onboardings & implementations, partnering with LTL carriers to successfully align on operational strategies and customer requirements as a result of Procurement events for new and/or existing customers

• Establish key relationships internally to learn how the Redwood Operations, Freight Audit & Pay and Procurement teams operate. Represent these departments in a carrier facing role to drive improvements to critical processes that drive the Redwood business

• Manage escalations from within the business and drive corrective action within the LTL carrier network. Develop relationships with key stakeholders representing Redwood processes

• Assist in carrier aging management and resolution, driving improvements from rate discrepancies and disputes, and ultimately deploying new processes internally and externally to increase percentage of Freight Bills paid within terms

• Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system in order to quantify carrier performance

• Manage internal communications that represent changes in LTL industry including weather or other events causing disruption in LTL carrier industry

• Travel to LTL carrier offices & local terminals to represent Redwood and our customers. Build out carrier contacts spanning Pricing, Operations, Collections & Technology departments

• Travel to prospective customers to collect information on their product and operations to facilitate Redwood offering best LTL solution

You’ve Got This?

• Core understanding of LTL industry and experience interacting with LTL carriers

• 3-5 years experience in a logistics capacity at a company or 3PL

• Proven ability to consume & leverage data to drive positive change and solve problems

• Experience with Transportation Management Systems and understanding of systems integrations facilitating financial transactions

• Strong communication skills and ability to thrive in a team environment

• Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers and external stakeholders

• Presentation skills to senior leaders internally and externally

• Growth mindset and positive “can do” attitude

• Exceptional written and verbal communication skills, including presentation skills

• This position requires travel to carriers and occasional customers

• Bachelor’s degree or higher

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time (Monday through Friday) and in office Tuesday through Thursday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$55,000 - $75,000

This position is eligible to earn annual incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.