Responsibilities

• Evaluates claims, determines validity of coverage, and conducts investigation. Determines extent of damage through inspection of heavy trucks, trailers and other equipment. Prepares written estimate of repair costs and/or conducts an investigation to determine actual cash value.
• Negotiates directly with clients and third parties. Obtains and evaluates written and recorded salvage bids in total loss cases. Photographs damaged property as necessary to reflect the scope of the damage and the identity of the damaged property.
• Documents all investigations conducted and action taken to provide a complete, accurate, and self-sustaining record for future reference.
• Keeps technical manuals and electronic reference materials updated. Maintains knowledge of industry developments, repair techniques, and procedures.
• Plans and schedules work itinerary to make the most effective use of travel time.

Minimum Qualifications

• Prefer industry experience with heavy trucks & trailers with an interest in deepening industry and estimating knowledge
• Prefer two years’ automotive body experience or vocational training in related field, demonstrating basic understanding of automobile body parts or a four year degree
• Must demonstrate the ability to proficiently and effectively manage assigned claims with minimum work direction. Prefer two years customer service experience
• Strong analytical, computer and time management skills
• Excellent written and verbal communication skills
• Valid driver’s license and acceptable driving record

• Travel by car and/or plane frequently, including overnight and occasional multi-night travel
• Work indoors and outdoors with exposure to noise, heat and/or cold
• Occasionally adjust work schedule and/or work extra hours including evenings and weekends.
• Must have physical mobility, vision, and hearing necessary to traverse and evaluate claims damage