Position Overview:
Primary responsibility of TLC Operations Manager is to manage the day to day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.

ESSENTIAL FUNCTIONS

• Plan, direct and implement warehouse operations and administrative support to meet/exceed quality and productivity metrics.
• Lead and execute technical aspects of projects or departments when applicable
• The utilization of Visual Management to identify wins, opportunities and support needed.
• On a daily basis operate in compliance with Federal, State and Local authorities.
• Create an atmosphere of communications and motivational techniques to ensure that teams are achieving the highest potential.
• Manage teams to ensure product arrival, dispositions according to process, inventory and shipping protocols are followed.
• Complete consistent weekly, monthly and yearly documented conversations surrounding behavior and performance.
• Develop and manage a system of controls to ensure that metrics are met and ISO compliant.
• Evaluate process flow and develop efficiencies on an ongoing basis.
• Lead and execute improvements to the department’s processes to benefit overall Asurion initiatives.
• Develop, plan and implement continuous improvement in departmental labor, efficiency, labor utilization and total operating cost.
• Collaborate pro-actively and successfully across departmental boundaries.
• Build and maintain an environment of trust and fairness that is displayed daily.
• Exercise good judgment in pro-actively determining solutions to new and on-going problems/issues.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention, development and high performance.
• Personal on-going development.
• Evaluate and Manage staffing levels to ensure metrics are met.

OTHER FUNCTIONS

• Other duties as assigned.

MINIMUM REQUIREMENTS
Skills/knowledge:

• Knowledge of supply chain integration, logistics network designs and warehouse best practices.
• Microsoft (work, excel and PowerPoint).
• Ability to navigate and root cause opportunities to seek resolution.
• Excellent collaboration skills capable of drawing diverse groups to a single focus/path.
• Demonstrate ability to understand and apply problem solving methods, statistical techniques and performance metrics and translate these metrics into financial savings and operational efficiency.
• Strong verbal and written communication, presentation and team facilitations skills.
• Must be able to multi-task in a fast paced environment.

Experience/education:

• Bachelor’s Degree required in Logistics, Supply Chain, Business, Operations, Engineering or relevant experience in these fields.
• Minimum 6 years of proven leadership in operations.
• Proven project leadership experience.

Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.

Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications is required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury.