We are looking for a Technical Sales & Support Manager to provide expert technical support before and after the sale, assist with solution design, manage service orders and activations, and support customers with timely, accurate guidance. This role is ideal for someone who is technically strong, organized, customer-focused, and comfortable working with sales teams, customers, and service providers.

What You’ll Do

• Provide technical support for products and services during pre-sale and post-sale activities.
• Assist with quotes, proposals, solution design, and customer consultations.
• Manage service orders, installations, and activations from start to finish.
• Support customer issues, maintain documentation, and handle escalations.
• Work with service providers and review billing for accuracy.

What We’re Looking For

• Experience in technical sales support, technical account management, or customer-facing technical support.
• Strong knowledge of telecom, technology, or managed services environments.
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work effectively across teams.
• Strong attention to detail and commitment to customer service.

If you are a motivated technical professional who enjoys supporting customers, solving problems, and helping drive successful implementations, we encourage you to apply.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Physical Setting:

• Office

Education:

• Bachelor's (Required)

Experience:

• IT / Managed Services: 3 years (Preferred)
• Telecom: 3 years (Preferred)
• Customer Support: 3 years (Preferred)

Work Location: Hybrid remote in Brookfield, WI 53005