Job Summary
We are seeking a dynamic and compassionate Residential Director to lead and oversee operations at our domestic violence shelter dedicated to supporting survivors and their families. This pivotal role involves managing daily shelter activities, developing and implementing programs that promote safety and empowerment, and fostering a nurturing environment for residents. The Residential Director will serve as a strong leader, ensuring the delivery of high-quality services while maintaining compliance with organizational policies and safety standards. This position offers an exciting opportunity to make a meaningful impact in the lives of individuals overcoming trauma, guiding them toward healing and independence.

MISSION STATEMENT:

To empower survivors of domestic and sexual violence and work to end such violence in our communities.

FUNCTIONS:

• Coordinates and monitors the client centered, trauma informed delivery of residential services.
• With Operations and Executive Directors, hires, coordinates training, schedules, supervises, and evaluates department staff and volunteers to ensure compliance with laws, agency policies and procedures, and funder requirements.
• Oversees daily delivery of residential services. Conducts regular shelter team meetings.
• With the support of the Operations Director, manages the performance of staff. Provides regular assessments that include performance feedback to staff members and any needed developmental and/or corrective action to improve unacceptable performance.
• With the Operations Director, facilitates maintenance of residential housing.
• Monitors agency activities to assure compliance with funder requirements, including Attorney General, DHS, ICADV and ICASA.
• Monitors client and agency records for timeliness and funder requirements, including Attorney General, DHS, ICADV and ICASA.
• Evaluates productivity within programs by staff person, volunteers, and funding sources.
• Ensures accurate data and timely documentation for agency and funding source reports and ensures confidentiality of agency information.
• Oversees quality of service design and delivery in accordance with agency philosophy and collaborates with other agency departments to provide a seamless, unified approach to service delivery.
• Enforces agency policies in a trauma informed, client centered manner.
• Directs and facilitates continual improvement of processes, policies, and practices.
• With the Executive Director and other senior management, establishes and implements priorities and strategies.
• Utilizes expertise to provide guidance and support to staff regarding delivery of service.
• Stays up-to-date on current developments and legislation in the fields of domestic and sexual violence.
• Provides systems advocacy and training.
• Provides direct services as needed.
• Serves as Shelter Advocate as needed, including answering support line. Provides, or assists with providing, case management, linkage, advocacy, transportation, and other direct services with shelter residents.
• Provides backup for legal advocates, as needed.
• Networks with other service providers.
• Participates in agency on-call system during regular working hours.
• Provides or oversees orientation and normalization activities for residential clients and their dependents.
• Provides or oversees domestic violence education and support through group and individual activities.
• Facilitates or oversees parent/child activities.
• Functions as agency ambassador and builds community relationships.
• Participates in local efforts to improve the community’s response to domestic and sexual violence.
• Serves as agency delegate or representative on appropriate state and local coalitions and committees.
• Promotes the agency, as needed, through public presentations, media interviews, written materials, and special events.
• Collaborates with all agency leadership to provide and enhance community education efforts and establish networks with appropriate referral and partner agencies.
• Other staff responsibilities:
• Serves on the management on-call team.
• Participates in training new agency staff and volunteers.
• Coordinates the use of agency vehicles and facilitates vehicle maintenance.
• Assists with grant writing.
• Assists with funder reports.
• Knowledgeable of agency and relevant grant policies and procedures.
• Participates in staff, management, and Board meetings, as appropriate.
• Participates in trainings as required by agency and funders.
• Communicates with staff and the public in a manner that reflects respect and equality.
• Assures ethical conduct in business, marketing, service delivery, and professional practice.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position exercises supervisory responsibilities.

EXPERIENCE AND OTHER QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in human services field (including Social Work, Psychology, Crisis Counseling, Counseling, and Therapy), Criminal Justice, Public Administration, Education, or Child Development or equivalent experience in the field.
• Prefer experience in crisis intervention, residential services, and staff supervision.
• Knowledge of domestic and sexual violence programs and funders.
• Effective oral and written communication skills.
• Ability to set limits and priorities.
• Excellent attention to detail and timeliness.
• Ability to maintain confidentiality.
• Ability to serve individuals from diverse cultures and backgrounds.
• Ability to work independently and as a cooperative team member.
• Must have 40 hours of domestic violence and 40 hours of sexual assault trainings or complete agency training program before interacting with clients or client-related information.
• Must have, or be activity working toward, Illinois Certified Domestic Violence Certification (ICDVP).
• Ability to pass DCFS and criminal background checks at all times.
• Reliable automobile, current license and insurance.
• Basic computer skills.
• Commitment to Safe Journeys’ mission and values, including intersectional equity and ending domestic and sexual violence.

PHYSICAL REQUIREMENTS:

Unless exempted by the Americans with Disabilities Act, all persons hired for this position are required to perform the following essential functions:

1. Lift up to 50 lbs. on an as-needed basis;

2. Perform the basic life operational functions of talking, hearing, vision on a frequent basis;

3. Perform repetitive motions (i.e. computer keying and/or dialing phone) on a frequent basis;

4. Stand, walk, sit, climb stairs, reach with hands and arms, stoop, kneel, and crouch on an frequent basis;

5. Ability to drive a car or access to other transportation.

This position requires exposure to the following environmental factors:

1. Normal office conditions;

2. Exposure to variable noise levels;

3. Environment may include possible exposure to communicable illnesses; and

4. Traveling in an automobile in various weather conditions.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• This role often requires immediate response and travel to our shelter. Do you live within 30 miles of Streator, IL?

Education:

• Bachelor's (Preferred)

Experience:

• supervisory : 1 year (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person