Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Engineer II, Systems is responsible for managing and optimizing the organization's IT infrastructure. This
role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to
ensure high availability and performance. The engineers conduct regular system audits to identify
potential issues and implements proactive measures to mitigate risks. Additionally, they are tasked with
automating routine tasks through scripting and other tools to enhance operational efficiency.
Collaboration with cross-functional teams is essential for successful project deployments, requiring the
specialist to provide technical support during the implementation of new technologies.

Essential Duties and Responsibilities

Performance Monitoring and Optimization.

Engineer II, Systems is responsible for monitoring
system performance metrics, analyzing data to identify bottlenecks, and implementing solutions to
enhance system efficiency. This includes configuring system settings, conducting regular
performance assessments, and utilizing diagnostic tools to troubleshoot issues. The role also
involves collaborating with cross-functional teams to ensure optimal resource allocation and
scalability of systems.

Engineer II, Systems is responsible for diagnosing and
resolving technical issues related to system performance, network connectivity, and application
functionality. This includes analyzing logs, performing root cause analysis, and implementing
solutions to prevent future occurrences. The role requires collaboration with cross-functional
teams to ensure timely resolution of incidents and adherence to service level agreements (SLAs).
Additionally, the engineer will document troubleshooting steps and resolutions in the knowledge
base for future reference.

Engineer II, Systems is responsible for system upgrades, planning and
execution of upgrade procedures, testing new systems, and documenting changes. This includes
ensuring that compatibility and performance standards are met, as well as troubleshooting any
issues that arise during the upgrade process.

Engineer II, Systems is responsible for performing regular
maintenance on servers, including applying updates, patches, and upgrades to ensure optimal
performance and security. This role involves monitoring server health, troubleshooting issues, and
implementing solutions to enhance system reliability. Additionally, the engineer will document
changes made during maintenance activities and collaborate with other IT teams to schedule
downtime effectively.

Engineer II, Systems is responsible for managing and
maintaining system configurations across various platforms. This includes deploying, monitoring,
and updating system software and hardware configurations to ensure optimal performance and
security. The role involves creating and maintaining documentation for configuration management
processes, conducting regular audits of system configurations, and implementing changes as
necessary to align with organizational standards.

Engineer II, Systems participates in managing and
maintaining network infrastructure. This role involves troubleshooting connectivity issues,
assisting in implementing security protocols, and ensuring optimal performance of network
services. The engineer will also conduct regular audits, and collaborate with other IT teams to
support system integration and upgrades.

Engineer II, Systems is responsible for creating and
maintaining comprehensive documentation of system processes, configurations, and procedures.
This includes developing detailed guides for system installations, updates, troubleshooting steps,
and best practices to ensure operational efficiency. The engineer will also be tasked with regularly
reviewing and updating documentation to reflect changes in technology or processes.

Engineer II, Systems is responsible for identifying repetitive tasks
within the IT infrastructure and developing automation scripts to streamline these processes. This
includes using tools such as PowerShell, Python, or others to create scripts that manage system
updates, backups, and monitoring alerts. The engineer will also implement automation solutions
in Cloud environments and ensure that all automated tasks are documented and maintained for
future reference.

Engineer II, Systems is responsible for
collaborating with cross-functional teams, including developers, project managers, and other IT
staff. This involves participating in meetings to discuss project requirements, providing technical
insights, and ensuring that system architecture aligns with business needs. The engineer will also
work on integrating systems and troubleshooting issues that arise during the collaboration
process.

Engineer II, Systems is responsible for ensuring that all
systems comply with internal and external security standards. This includes conducting regular
audits, implementing security policies, managing access controls, and responding to security
incidents. The role requires maintaining documentation of compliance activities and collaborating
with other IT teams to enhance system security measures.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.

Education/Credentials

Education Level: Bachelor’s Degree
Major: Computer Engineering, Computer Science

Degree must be from an accredited college or university.

Job-Related Experience

Customarily has at least the following experience:

5 years

Job-Related Skills/Competencies

• 
  Customarily has at least 5 years of experience in systems engineering of Microsoft Windows

• Hands-on experience managing Active Directory including, implementing group policies,

• Experience in administering Linux OS.
• Strong experience in administering Microsoft 365 tenants. That includes advanced experience

• Hands-on experience in managing Hybrid Active Directory and Microsoft Exchange environments.
• Experience in administering Citrix DaaS. That includes administering Citrix environment, creating

• Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
• Experience in operating and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and

• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and

• Outstanding customer service skills as well as the ability to deal with people in a manner which shows

• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in

• 
  Wintel Server Administration.

Physical/Mental Requirements

While performing the duties of this job, the employee is continuously sitting for extended periods, frequent walking, and occasional standing. May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, or overhead reaching, and climbing in the performance of work. The ability to hear and understand with clarity and detect sound, and have conversations with staff, customers, management, etc. Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to acceptable levels for office work. The ability to

lift/carry up to 10 pounds.

The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care.

Travel is not required for this position.

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.