Job Summary
For over 45 years Sierra Neurosurgery Group has been Northern Nevada's leader in providing exceptional spine, brain, and pain management care. We are seeking a detail-oriented, experienced Information Technology Coordinator to join our team. The ideal candidate will have a strong understanding of both hardware and software, experience working in a physician practice or hospital setting, experience training staff to use appropriate software and systems as well as strong customer service and communication skills.

We are a 2021, 2023, and 2024 "Best Places to Work" winner! By joining our team, you receive competitive medical, dental, and vision benefits along with options for life insurance and retirement savings. We believe in collaboration and working hard, but with some fun thrown in, too!

Come join our dedicated and enthusiastic team!

EDUCATIONAL REQUIREMENTS

Undergraduate degree in MIS or business management systems required.

QUALIFICATIONS AND EXPERIENCE

• Knowledge of hardware and software issues
• Experience working in a physician practice or hospital setting
• Experience training staff to facilitate information system functions
• Strong communication skills, collaborating with Operations team on best practice changes and improvements

Responsibilities include, but are not limited to, the following:

Security

• Creating policies and procedures for improving and securing networks and systems
• Supports staff's use of various systems including access cards, alarm codes and door schedules.

System Management

Responsible for overseeing all IT systems and acts as a resource for and responding to questions for:

• Billing and collections
• Administering Microsoft 365, Google Suite, Windows 11, Windows Server, MAC-OS, Active directory
• Provides staff training and support for all new software applicants
• Facilitates requests for special database searches and reports
• Supporting a variety of applications including but not limited to Adobe, Microsoft Office, EHR
• Manages electronic data interchange with payers, reference labs, and hospitals
• Manages electronic remittance advice
• Acts as an internal resource for questions about the system as needed
• Develops and maintains a policy manual for all systems operations including programming, security and maintenance
• Manages PACS, and DICOM access and issues
• Manages all aspects of phone system, supporting on premises PBX, assists with transition to cloud-based VOIP solution.
• Troubleshoots issues with all systems

Maintenance

• Identifies and resolves all hardware and software system problems, as requested by management and staff
• Maintains system hardware and software as appropriate
• Implements and oversees all system updates and upgrades
• Maintains all managed care payer rule changes, updates, and additions
• Maintains all insurance, patient, code, and other master files

Training

• Assess and analyze training needs, developing policies and procedures, and training staff on those policies
• Liaise with management and staff in areas where IT is being applied
• Talk with developers and suppliers of new IT products and teaching methods to maintain valid personal knowledge and skill

External Relationships

• Maintains relationship with appropriate technical staff at various vendors including MSP

External Relationships

• Attends all continuing education courses as requested
• Performs any additional tasks requested by the CEO

If you are ready to provide outstanding customer service by helping our patients feel welcomed and cared for while playing an integral role on our team, then we are the place for you! If you feel you meet the qualifications and want to join our successful team, please submit your resume.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have an Undergraduate degree in MIS or business management systems? required.
• Do you have direct IT support or coordination experience in a healthcare environment?

Work Location: In person