Description

The NOC Analyst Associate supports a 24x7x365 Network Operations Center responsible for monitoring, maintaining, and restoring UPMC’s enterprise data and voice networks. This role performs real-time surveillance of a large multi-vendor environment, ensuring network uptime, performance, and SLA compliance. Using a suite of enterprise monitoring tools, the analyst responds to alerts, troubleshoots issues across switches, routers, firewalls, and WAN circuits, and works toward rapid incident resolution.

The position collaborates closely with senior NOC staff, network engineering teams, and external service providers to escalate, coordinate, and communicate issues effectively.

Key Responsibilities

• Deliver strong customer service and communicate effectively with technical teams, vendors, and internal stakeholders.
• Monitor the enterprise network using tools such as Stablenet, Nokia Wavesuite/NFM-P, Splunk, and Palo Alto Panorama.
• Interpret and explain network topologies, hardware functions, routing behaviors, and protocol operations.
• Respond to alarms, outages, and abnormal network conditions following established incident response procedures.
• Troubleshoot network issues across switches, routers, firewalls, and related devices with a focus on immediate resolution when possible.
• Coordinate testing and repair of WAN circuits with telecom carriers and service providers.
• Create, update, and maintain technical documentation including network diagrams, procedures, and troubleshooting guidelines.
• Assist with installation and deployment of network equipment (switches, routers, servers, etc.) as part of projects and initiatives.
• Provide Level 1 support across UPMC’s network infrastructure.
• Maintain data center and facility wiring/fiber documentation, cross-connect details, and physical network layouts.
• Collaborate with team members to complete tasks and projects; adapt to changing priorities and operational needs.
• Uphold data confidentiality and security standards across all systems and interactions.
• Engage in continuous learning, training, and mentorship opportunities to expand technical skill sets and stay current with organizational technology standards.
• Prepare clear written and verbal communications for technical and non-technical audiences.

Qualifications - Internal

Required Qualifications

• Foundational understanding of operational support for data networks and enterprise monitoring tools.
• Basic experience with or exposure to logging into switches/routers and reviewing configurations.
• Familiarity with packet capture and analysis tools such as Wireshark or Riverbed.
• Working knowledge of OSI and TCP/IP models.
• Understanding of network protocols (TCP/UDP/SNMP/BGP/ISIS/EIGRP/OSPF).
• Strong analytical skills, attention to detail, and ability to remain focused under pressure.
• Effective collaboration skills and the ability to work with peers, engineers, and business partners.
• Familiarity with the operational support of data networks and network management tools through education or practical experience.
• Effective in relationships with business partners, professional peers, and other team members.
• Familiar with various sniffer products.
• Analytical skills and an understanding of Data Center networking.
• Understanding of the TCP/IP protocol (TCP and UDP).

Preferred Qualifications

• CCNA or equivalent vendor certification.
• Prior experience working in a NOC environment.
• Practical hands-on experience with enterprise network platforms.
• Experience logging into routers/switches.

Licensure / Compliance

• Act 34 Clearance required.

Pay: $51,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• Dental insurance

Work Location: In person