The John & Mable Ringling Museum of Art is located in Sarasota, Florida, and is a department of Florida State University. Learn more about The Ringling at https://www.ringling.org/about-ringling/careers/.

The Tour Program Associate provides support to the Education department with a focus on Tour Programs.

Typical responsibilities:

• Assists with day-to-day organizational and management practices to carry out policies and procedures for the Tour Program.
• Works interdepartmentally with others in the development of guided tour program policies, volunteer guide training, and performance management of the volunteer guide corp.
• Coordinates school and community group tour visit logistics including:
  • Communicates with teachers and/or administrators and confirms dates, times, number of students/participants, and identifies and special needs or requests and informs appropriate Education staff member.
  • Enters tour information and updates the school tour, shared events, and guide calendars with details.
  • Compiles group packets prior to visit.
• Plans, implements, and oversees volunteer guide tour scheduling in all Museum venues (complimentary tours in the Art Museum, Circus Museum, Bay Front Gardens, Legacy, special exhibitions, accessibility tours, school tours, and revenue generating tours which include the Ca' d'Zan, VIP tours, special event tours, and private group tours).
• Serves as the primary liaison between Admissions, Security, Visitor Services and the volunteer guide corps to facilitate accurate communication of scheduling changes and to ensure optimal coverage of published tours. Manages guide schedule and records.
• Facilitates communication between the Museum and volunteer guide corps through the creation and distribution of regular email updates to keep the volunteer guide corps informed including Museum news that may affect volunteer guide activities.
• Creates and maintains regular statistical reports on volunteer guide activity in Tessitura, Volgistics, and Microsoft Excel for use in quarterly and annual programmatic reporting including hours of service, program attendance and leaves of absence.

As needed this role:

• Fills in for guide no-show tours as needed in all venues, and maintains tour content by attending guide trainings and regularly leading venue tours.
• Manages intake for new guide classes and monitors guide program attrition. Creates and updates volunteer guide emergency plan and staff emergency plan; maintains the guide directory. Maintains guide records to ensure content integrity in multiple software platforms.
• Works with the Museum Education and Training Specialist to plan guide trainings and events.
• Maintain and update the Volunteer Guide Handbook and related resources in Canvas, including user account management, guide directory updates, course organization, and the posting of training, educational, and program materials.
• Facilitates annual guide assessments and audits to ensure compliance with program requirements and active status, and performs other duties as assigned to include support for general museum operations.

• Bachelor's degree or a combination of post-high-school education and experience equal to four years.
• Valid driver's license or the ability to obtain one prior to hire.
• Ability to stand and walk for long periods of time and ascend/descend stairs.

• Knowledge of Volgisitcs or Tessitura
• Applicable computer applications and basic computer functions to include Microsoft (Excel, Outlook, Word) and Zoom.
• Ability to:
  • Prioritize, organize and perform multiple work assignments with a high level of attention to detail.
  • Work effectively in a team environment and establish/maintain positive working relationships with a wide variety of stakeholders.
  • Effective and professional communication via phone, email, and in-person including speaking in public.
  • Problem-solving oriented with the ability to handle unexpected or difficult situations in the workplace.
  • Assist in planning events and trainings.

For more information or technical assistance, please contact Ringling Human Resources at 941-358-2773 or employment@ringling.org.

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Rate of pay starts at $39,000 with a final offer amount commensurate with the education, skills, and experience of the selected applicant. Find out more about our comprehensive benefits package under the "FSU Total Rewards" section.

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Your application is not complete until you have uploaded:

• A position-relevant resume that includes relevant experience, course work, and skills
• A cover letter that details your interest in The Ringling and why you feel you are good fit for the role.
• Contact information (phone and/or email) for at least 3 professional references

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

• A work sample will be administered if selected for interview.
• This position is based in Sarasota, FL.
• This is a USPS position.
• This position requires successful completion of a criminal history background check to include fingerprinting.

Working Hours

Monday - Friday from 8:00 AM to 5:00 PM with a one-hour meal period. This role may be required to work evenings, weekends, and holidays, as needed by The Ringling.

FSU is an Equal Employment Opportunity Employer.