Key Responsibilities

• Review and add new client orders to the system
• Review, prepare and scan authorizations submitted by clients
• Learn and apply various court subpoena rules
• Review and understand court service lists
• Review, prepare and scan court subpoenas submitted by clients
• Contact with clients regarding questions on orders and document deficiencies
• Problem solve client inquiries/issues regarding orders
• Prioritize assignments
• Assist with confirming where requests should be sent to obtain records

Qualifications

• Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.
• Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.
• Outstanding verbal and written communication abilities.
• Detail-oriented and self-organized
• Capable of managing multiple tasks and prioritizing responsibilities effectively.
• Ability to participate in a team atmosphere and fast-paced environment
• Excellent problem-solving skills
• Strong capacity for retaining and applying knowledge.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.