The Internal Sales Representative (ISR) plays a pivotal role in driving new business growth within an assigned territory. This position requires a “hunter” mentality with strong prospecting, relationship-building, and closing skills. The ISR identifies and develops new business opportunities through proactive outreach, manages a robust sales pipeline, and advances prospects through the full sales cycle. This individual is responsible for onboarding new customers, ensuring positive customer experience, and collaborating closely with the ISR Supervisor to align sales targets and territory growth strategies.

Why Join Leiters Health?

Are you passionate about making a real impact in the pharmaceutical industry? Do you thrive in a collaborative, innovative environment where your skills and ideas are valued? Look no further – Leiters Health is seeking talented individuals like you to join our dynamic team!

At Leiters Health, we're not just another pharmaceutical company – we're pioneers in the field, dedicated to delivering high-quality compounded sterile products and outsourced solutions to healthcare providers nationwide. Our commitment to excellence and patient safety is at the core of everything we do.

• Innovative Culture: Be part of a forward-thinking company that encourages creativity, welcomes fresh ideas, and fosters an environment of continuous improvement.
• Meaningful Work: Contribute to a purpose-driven organization dedicated to providing critical medications and healthcare solutions that positively impact patients' lives.
• Professional Development: Access ongoing training, mentorship, and growth opportunities to expand your skills and advance your career within a rapidly growing industry.
• Cutting-Edge Technology: Work with state-of-the-art facilities and advanced technologies, staying ahead of the curve in pharmaceutical manufacturing.
• Collaborative Environment: Join a team of passionate individuals who are dedicated to teamwork, support, and mutual success, fostering a culture of inclusivity and collaboration.

Who We're Looking For:

We're seeking enthusiastic individuals who are driven, adaptable, and passionate about contributing to a mission-driven organization. Whether you're an experienced professional or just starting your career, Leiters Health provides an environment where your skills and talents will be recognized and appreciated. Sound like you? Apply today!

Essential Function of Inside Sales Representative:

• The primary responsibility is to prospect, hunt, develop, and close new sales opportunities through outbound calls, emails, and follow-up communication.
• Schedule and conduct follow-up interactions with key purchasing agents; understand their needs and competitive landscape.
• Develop and execute a strategic territory plan to exceed revenue goals.
• Continuously grow a qualified sales funnel and opportunity pipeline to support monthly revenue expectations.
• Research and identify potential new accounts to drive new customer acquisition.
• Timely and accurately input sales opportunities and customer interactions within CRM in accordance with sales process protocols, including end-of-month requirements.
• Document conversations, key influencers, and buyer insights within CRM.
• Successfully onboard new customers, including completing required workbooks and ensuring a seamless transition to Leiters Health.
• Build a comprehensive understanding of the 503B market, including competitors, GPO contracts, pricing structures, and internal contracting mechanisms.
• Collaborate cross-functionally to understand product availability, potential issues, and provide timely communication to customers.
• Demonstrate sound judgment in situations where policies or processes may not provide explicit guidance.
• Initiate and track customer commitment compliance to ensure consistent product supply and predictable revenue.
• Build and nurture relationships with key contacts to expand product portfolio and identify future sales opportunities.
• Consistently complete proactive outreach and follow-up with customers to educate, develop relationships, explore potential pain points for improvement and ensure needs are met.
• Manage customer complaints, ensuring timely follow-up and resolution to deliver exceptional customer experience.
• Utilize internal SOPs, processes, forms, and quality control measures as required.
• Compile data and prepare reports, spreadsheets, and related documentation as needed.
• Perform other duties as assigned.

Experience and Necessary Skills of Inside Sales Representative:

• 1-2+ years sales experience, preferably within the hospital, medical, or pharmaceutical industry.
• Bachelor’s degree in a relevant field and/or equivalent experience.
• Strong organizational skills and the ability to manage time, prioritize tasks, and adhere to deadlines in a dynamic environment.
• Self-starter with the ability to work independently and maintain an organized workflow.
• Demonstrated record of achieving or exceeding sales growth targets.
• Thrives in a positive, fast-paced, collaborative environment.
• Attention to detail and strong business acumen.
• Independent worker, self-starter who maintains an organized workstation.
• Proficient and accurate data entry skills in a high-volume environment; capable of handling pricing calculations.
• Resilient, positive attitude with adaptability in a rapidly growing business.
• Ability to learn new computer systems and technology as needed.
• Knowledge of 503B regulatory requirements, cGMP, and USP guidelines (preferred but not required).
• Proficient written, verbal, and oral English communication skills are required.
• Proficiency with Microsoft 365 tools including Outlook, Microsoft Dynamics, and Excel.

Benefits:

• Smart healthcare coverage options that rewards wellness (and puts money back in your pocket!)
• Flexible Spending & Health Savings Accounts (FSA & HSA) available
• Dental & Vision insurance
• Employer Paid Life Insurance & Employee Assistance Program
• Short Term & Long-Term Disability Insurance
• Up to 4% 401K Matching (100% vested on day one!)
• Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
• $5,250 Annual Tuition Reimbursement after 6 months
• $1,000 Referral Bonus Program with no limit

Shift: Monday-Friday 7a-3:30p, remote day available after successfully completing first 90 days in good standing.

Timeline: We will be accepting applications on an ongoing basis until position is filled.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

• Please note that we do not work with third-party recruiters or agencies for this position. If you are a qualified candidate and wish to apply for this job, please do so directly through our official application process. We appreciate your understanding and cooperation in this matter.

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