Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.

• Provide second-level support for enterprise applications such as D365 CE and FO, managing complex user issues and technical escalations from Tier I support.
• Troubleshoot, identify, and resolve advanced technical problems within the ERP system, ensuring minimal impact on business operations.
• Manage and maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
• Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
• Assist in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
• Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
• Provide training and guidance to Tier I support and end-users on D365 functionality, role-based security, and best practices.
• Support ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
• Collaborate with cross-functional teams to understand application requirements and provide feedback on common issues.
• Build and maintain key business applications such as ticket system, using Power Apps.
• Maintain and update existing manufacturing reports and tools utilizing Power BI, Excel, Power Query, Power Automate, and Power Apps.
• Troubleshoot and resolve issues with package data flow from Stratus to FO in Data Store.
• Assist the manufacturing team with setting up projects within Autodesk B360 as required.
• Assist the shop floor with submitting tickets for technical issues or system errors.

• A minimum of five (5) years of recent and related work experience in IT in a technical role with similar responsibilities required
• ITIL Foundation preferred
• Post-secondary education from an accredited college/university with a concentration in Information Technology or certification from a state/nationally recognized IT technical school preferred.
• Solid understanding of computer hardware, operating systems (Windows, Mac OS, or Linux), and network fundamentals.
• Strong familiarity with software applications and common business tools (e.g., Microsoft Dynamics 365 CE and FO applications, Microsoft Office Suite, collaboration tools, or enterprise software).
• In-depth knowledge of role-based security models and how to configure and manage access within D365.
• Solid understanding of ITIL service management processes, including incident, problem, change, and release management.
• Basic knowledge of business process flows and system configurations within D365 CE and FO.
• Strong problem-solving skills and the ability to troubleshoot technical issues within enterprise applications.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Strong documentation skills within ticket system for managing and tracking support requests.
• Ability to work both independently and as part of a team, demonstrating flexibility and a willingness to learn.
• Basic knowledge of IT security practices and data protection principles to ensure proper system access and user roles.
• Willingness and ability to learn new software, systems, and processes quickly.
• Ability to adapt to changing priorities or workflows in a fast-paced environment.