Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position

The primary role for this position is to partner with Manufacturing to develop and sustain a well-trained and flexible workforce through hands-on training, mentoring, and formal certification. Work closely with Production and Training Supervisor to identify and prioritize quarterly training goals based on production needs and training scorecard. Routinely meets with Production and Training Supervisors to review, propose improvements, and negotiates training plan to achieve quarterly goals.

Assist in maintaining the accuracy of manufacturing and training documentations to ensure the effectiveness of the training program. Provide instructor led training, group training, assist Training Specialist and other duties assigned by management.

Essential Job Duties

• Deliver OJT training courses in the areas of manufacturing skills and processes, quality system/GMP practices and requirements, information technology tools, and other subjects as required.
• Assess employee skills and provide feedback to management.
• Track and maintain training data for accuracy.
• Provide technical support to Manufacturing personnel and the production line as needed.
• Conduct training of manufacturing personnel and perform certifications per certification criteria and requirements.
• Perform weekly and monthly audits of production lines based on Manufacturing Standards and Guidelines, as needed.
• Manage training certification forms and certification criteria and requirements.
• Provide Instructor Led Training (ILT) as needed.
• Properly complete manufacturing training documentation, initiate reports, escalate quality issues, report efficiency, and record measurements as needed.
• Cross-trains existing or mentors newly hired Trainers to best practices, training guidelines, policies and job functions. Identifies and coordinates with Training Specialist or management to increase training proficiency (1:1 or group).Submit changes through MDCR process and assist in Change Order creation as needed.
• Assist supervisor with administrative as well as technical assignment as required (for instance, on-boarding, new hire screening, developing new certification guidelines, etc.)
• Support Training Specialist and LMS Admin with general duties, as assigned. Refines skillset acquired from Train the Trainer, cross-trains existing or mentor newly hired Trainers to best practices, training guidelines, policies and job functions.
• New Product Introduction:
  • Through learning the build process establishes criteria for training and certification of new production stations.
  • Establish quantity of repetitions for the Training Phase, Mentoring Phase and total repetitions required for certification.
  • Develops new training curriculum
  • Leads development of a DFM list (Design for Manufacturability) process through critical thinking.
  • Evaluate assembly processes for Ergonomic concerns and be able to escalate issues of potential risk to management.
  • Evaluate manufacturing area and processes for safety concerns and be able to escalate such issues to management.
  • Confidently communicate timely, accurate data at the level of Supervisors, Managers, Engineers, and Directors.
  • Familiar with NPI Projects and Trainers Expected Deliverables
• Perform dexterity test for candidate screenings.
• Perform other duties as assigned.

Qualifications

Required Skills and Experience

• Proficient with relevant production related software such as Agile, ISU, and SAP.
• Makes decision in an efficient manner and escalates problems accordingly (e.g. Gets consensus, works through challenges).
• Ability to support both new and sustaining products. Considers options and mitigations in planning. Coordination of tasks and prioritization with minimal oversight.
• Ability to support and coordinate Mexicali transfers, review transfer list and prioritize the needs with minimum oversight.
• Ability to effectively train ISI personnel to the following:
  • Systems - All assembly, rework, and administrative processes within three (3) cells. Example: Xi PSC, Xi VSC, and SUJ
  • Instruments – All assembly, rework, and administrative processes within four (4) current IMA lines. Examples: Stapler, Vessel Sealer, Ducati, and Accessories
  • Warehouse - All functions within four (4) areas
• Intermediate level of competency with MS Office Suite of Programs
• Ability to present training course material to individuals or a group and to effectively facilitate their learning process.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to anticipate issues, overcome obstacles and negotiate with cross-functional teams in order to meet project deadlines or deliver training expectations.
• A firm understanding of Demand Flow Technology/Lean Manufacturing concepts and disciplines.
• A firm understanding of Good Manufacturing Practices (GMP) and Intuitive Surgical quality system requirements
• Must demonstrate leadership and communication ability
• Must demonstrate proficiency for training/mentoring other Assembly Technicians and Trainers.
• Solid understanding of all manufacturing guidelines, policies, procedures, DOPs, etc. Has an understanding of MPI/WI templates, Design Controls, Change Controls, Product and Engineering Processes

Required Education and Training

• Education and/or experience: High School Diploma or equivelant
• Minimum twenty-four (24) months of Manufacturing Training or Manufacturing Lead experience.

Working Conditions

• The ability to work with microscopes
• The ability to work in a Controlled Environment Room (CER)
• The ability to lift up to 25 lbs.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.

Base Compensation Range Region 1: $44 USD - $59 USD
Base Compensation Range Region 2: $37 USD - $50 USD
Shift: Day
Workplace Type: Onsite - This job is fully onsite.