Duties & Responsibilities

• Manage all aspects of the PrivacyPro implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
• Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Zoom, ad hoc meetings, emails, etc.
• Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
• Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
• Act as a liaison between the customer’s IT group and our internal Data Analysts, Product and Dev teams to facilitate the technical configuration of the software.
• Maintain up to date project plans, tickets and other project documentation to ensure project timelines are on track and visible to leadership.
• Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products

Qualifications & Skills

• Bachelor’s degree, or equivalent work experience
• 5+ years of professional work experience, client facing and/or experience in the healthcare industry a plus
• 2+ years of project management; preferably new customer implementations for a SaaS based software product
• Experience running mid-long term projects, lasting 60 - 120 days
• Hands on experience with project management software including JIRA, Excel, G Suite, and/or Salesforce preferred
• Previous experience with SQL queries and/or running reports for EPIC, Cerner, Omnicell, Pyxis software a plus
• High attention to detail and extremely organized
• Excellent verbal and written communication skills and interpersonal skills
• Ability to adapt to change, think critically, and work independently/remotely
• A positive team-player attitude who is committed to getting things done
• Must be flexible with scheduling to work with customers in different time zones
• Willingness to travel up to 15%

• Competitive salary
• Time off when you need it – unlimited vacation days!
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.