IT Support Technician – End User Services
Harrisburg, PA
12+ Months
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Start date for this position is as soon as possible.***

Description:
Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting.

Candidate will be a member of the Capitol Area Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the possibility of assisting at other facilities within the Capitol Area coverage area around Harrisburg. There is free parking (employee parking lot) at PEMA HQ. The work hours for this position will be 8 AM – 4 PM with a half hour \"working\" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).

All security, health and safety requirements of the PEMA facility must be met by the candidate.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.