Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.

Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.

What will I do?

• Able to answer a high volume of incoming calls; assist customers by answering any questions
• Communicate with internal customers (store pharmacies) regarding customer information/orders
• Meet individual goals and team averages for number of calls per hour and talk time per call
• Able to multi-task and complete work efficiently and effectively
• Comply with all policies, state and federal laws including HIPAA - Must have a secure and private workspace to answer calls per HIPAA guidelines

Required Qualifications:

• Ability to work in a fast-paced environment
• Systems aptitude, data entry and multitasking skills

Preferred Qualifications:

• 1 or more years of pharmacy technician experience
• Call center experience
• Medical or insurance experience
• Proficiency with EnterpriseRx