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POSITION SUMMARY

Performs all technical and / or administrative work within assigned location/section at an advanced level of competency and efficiency. Is a resource and able to solve complicated and in-depth problems arising of routine and specialized testing procedures, as well as more sophisticated or unusual tests. Is actively involved with quality improvement, research and development and ensuring OSHA regulatory and CAP, CLIA, JCAHO accreditation compliance. Provides technical and procedural shift supervision (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) in coordination with management. Develop training programs for staff. Involved in financial monitoring for the department. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

CORE FUNCTIONS

1. Provides daily operational oversight (determine schedules, manage day to day workflow and give input into an assessment or disciplinary action) for the shift. Provides technical and/or procedural support to all bench level and/or functional level positions within the section. May be responsible for a technical and/or administrative area of focus.

2. Focuses on quality by reviewing records and assuring performance of all quality control procedures. Ensures that quality assurance and instrumentation maintenance records meet standards of accrediting and licensing agencies. Assist management in the implementation of new QC/QA policies and continuous quality improvement programs. Provides support to the management during inspections. Oversees the quality of performance of all levels of test management.

3. Participates in section financial monitoring and improvement. Tracks supply usage and orders as needed. Supports waste reduction and expense reduction programs. Identifies potential for expense reduction within section. Monitoring of financial activities within the section. Assists management in monitoring and controlling expenses throughout the year.

4. Responsible for basic personnel management, including participation in selection, training, developing, coaching, and retention. Performs new employee orientation training. Provides input for Functional Competency Assessments for employees in appropriate timeframes.

5. Serves as a resource and communication liaison. Ability to work on multidisciplinary teams. Interacts with physicians, nurses, clients, and other healthcare professionals in responding to result or quality inquiries and other issues related to test orders and / or testing. Provides access to other system resources when appropriate. Participates in department/system-wide committees.

MINIMUM QUALIFICATIONS

• Minimum age requirement of 18.

• Must be a high school graduate or have achieved equivalency through the GED exam.

• Must exhibit a high level of personal maturity and responsibility.

• Good reading, writing and math abilities are required.

• Oral and written communication skills sufficient to understand written and spoken instructions in English.

• Good organizational skills are also required.

• Basic knowledge of department resource materials.

• Knowledge of medical terminology preferred.

• Must have (1) one year of experience within an SQL/LSA clinical laboratory environment.

  • Or two (2) years’ experience with an equivalent combination of leadership skills, training, or experience.

  • Or an Associate’s degree in an Allied Health or related field.

• Must be able to recognize problems, identify the cause and determine solutions.

• Must have a thorough knowledge of instrumentation and procedures utilized in the section.

• Must have a working knowledge of regulatory and accreditation requirements.

• Good leadership, human relations and communication skills are required.

• Exceptional customer service skills and advanced computer skills in multiple systems to include Laboratory Information Systems and Hospital Information Systems, as well as ability to use multiple software programs.

• Must demonstrate behaviors consistent with the values of Laboratory Sciences of Arizona.

• Employees assigned to multiple locations/section must be able to work all shift times within their designated territory.

PREFERRED QUALIFICATIONS

• National phlebotomy certification.

• Previous management experience or participation in management training programs.

• Bilingual (Spanish/English).

• Additional related education and/or experience.

• Knowledge of medical terminology.

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