Overall Purpose

The Principal Site Reliability Engineer partners with development teams by designing availability and resiliency patterns in applications and infrastructure.

Essential Functions:

• Design and Implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.

• Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.

• Design, Implement and evangelize Observability and monitoring systems to proactively detect problems and identify cause.

• Evaluate capacity of the application on a continuous basis to provide stats to the Product/Business teams and recommend an efficient path to scale for future needs.

• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.

• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.

• Participate in 24 X 7 on-call rotation.

• Be a champion of excellent processes; take the initiative in developing repeatable patterns and standard, re-usable work across teams.

• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.

• Understand and support the adoption of best-practice microservice design patterns and other modern software reliability approaches and techniques.

• Be a thought leader: a senior point of expertise on site reliability engineering issues, industry trends and developing technologies. Be a role model to others on the team. Coach and mentor team members.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business and/or Computer Science or related field.

• 12+ years of related experience managing large complex projects in a technical or software development environment inclusive of post-graduate degree

• Proven ability to lead a team through high priority Incidents and improve the RCA proces

• Excellent troubleshooting skills and proven experience resolving technical issues in complex environments

• Hands-on experience in designing and developing using the one or more of the following technologies
  

  • Python, Go, Java
  • Docker
  • Experience in Microservices Architecture.
  • Messaging frameworks such as Kafka, SQS or JMS
  • Database Technologies like Oracle, Dynamo DB, Aurora etc..
  • Caching layers such as Redis and memcached

• Strong understanding of Linux administration

• Experience with CI/CD pipeline implementation including GIT, Chef, Maven, Jenkins etc

• Strong understanding of networking fundamentals

• Experience in leading cross-functional teams to create technical solutions.

• Proven track record designing and building complex end-to-end systems (full stack developer)

• Background and drug screen

Preferred Qualifications

• Good programming skills in one or more of the following languages: Java, ruby, python, JavaScript and GO

• Hands-on experience in supporting applications in a 24X7 customer-facing production environment.

• Working knowledge of AWS, Docker, Kubernetes, Swarm