Commerce ops

Business Analyst Project Intern (GBS SMB) - 2026 Start (BS/MS)

Location
:

New York

Employment Type
:

Intern

Job Code
:

A00881

Responsibilities

Role Overview
Our Small and Medium Business (SMB) team in NA is dedicated to helping businesses of all sizes grow, connect with audiences, and succeed on our platform.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

We are seeking a Business Analyst Intern to join our high-performing team. In this role, you will support the building of scalable analytics frameworks and insights that drive decision-making for our SMB advertisers. You will work cross-functionally to transform data into actionable strategies, helping to shape the future of commerce on TikTok.

Key Responsibilities
As an intern, you will work closely with senior analysts and business leaders to:

• Assist in Analytics Frameworks: Support the definition and implementation of analytics frameworks to measure business health and advertiser performance.
• Performance Monitoring: Help build and maintain simple dashboards to track key performance indicators (KPIs) for the SMB sector.
• Cross-Functional Analysis: Collaborate with Product, Sales, Marketing, and Business Ops teams on in-depth analyses under the guidance of senior mentors.
• Support Strategic Projects: Contribute data analysis to key initiatives such as partnership penetration, sales efficiency, and seasonality studies.
• Infrastructure Partnership: Partner with the Global Business Analytics team to identify improvements in tooling, workflows, and data infrastructure.

Qualifications

Minimum Qualifications:

• Currently pursuing an Undergraduate/Master in Data Science, Statistics, Economics, Applied Math, Computer Science or a related discipline.
• Strong problem-solving skills and analytical thinking capabilities.
• Proficiency with Excel/Google Sheets and basic data visualization techniques.
• Basic knowledge of SQL
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, cross-functional environment.

Preferred Qualifications:

• Prior internship or project experience in analytics, business intelligence, or data science.
• Familiarity with dashboard tools such as Tableau, Power BI, Looker, or Data Studio.
• Experience building simple dashboards or data visualizations.
• Coursework or academic projects related to advertising, SaaS, or e-commerce analytics.
• Exposure to experimentation or A/B testing concepts.
• Experience presenting data-driven insights to stakeholders.
• Familiarity with Python or R is a plus.

Job Information

【For Pay Transparency】Compensation Description (Hourly) - Campus Intern

The hourly rate range for this position in the selected city is $30- $30.

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Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:
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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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3. Exercising sound judgment.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request