Overview:

The Fleet Maintenance Shop Manager directly oversees the operation of transportation equipment maintenance program in Hutchins, TX. Incumbent is responsible for overseeing the maintenance and repair activities of both in-house fleet maintenance technicians and external contractors to ensure it is completed in a timely and orderly fashion, the right way, the first time. Knowledgeable in most areas of truck/trailer maintenance, the Fleet Maintenance Shop Manager provides team leadership and necessary coaching to develop Fleet Maintenance Technicians and other personnel into dynamic problem-solving team members focused on caring for their teammates in Transportation, the Distribution Center and ultimately the Operators and Restaurants.

The Fleet Maintenance Shop Manager demonstrates a service first attitude while maintaining fiscally responsible behaviors in planning/scheduling maintenance, working with external vendors / suppliers and managing on-site tools, equipment, and spare parts. Our Fleet Maintenance Shop Manager works with external vendors to ensure accurate and timely invoicing and vendor payment and ensuring that contract terms and service level agreements are met.

In addition, the Fleet Maintenance Shop Manager directly participates in the hiring and training of Fleet Maintenance field resources. The Fleet Maintenance Shop Manager reports directly to the Fleet Manager.

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities:

• Oversees the overall fleet maintenance operation for the Dallas, TX location. This includes up to 3 shifts of employees working both nights and weekends
• Develops strategies and plans to align available resources and external service providers with the needs of Transportation Operations to maximize the availability of safe and reliable equipment
• Ensures that maintenance operations are performed in a safe and timely manner in compliance with safety, quality, and compliance requirements and industry standards; understands new/planned regulatory changes and its impact on operations
• Performs inspections of work being performed and provides feedback
• Ensures maintenance requirements are understood including training team on required activities and desired outcomes and ensuring the maintenance SOPs are routinely reviewed and updated
• Plans and dispatches daily, weekly, and monthly maintenance activities, including the coordination of services from external vendors
• Responsible and accountable for all maintenance technicians and contractors working in a safe manner
• Directly participates in the hiring of new staff or onboarding of new contractors
• Leads shop continuous improvement efforts
• Proactively communicates with Transportation Operations / DC Operations any and all maintenance issues which can disrupt delivery service to restaurants
• Reviews performance reports/dashboards to determine if desired outcomes (e.g. KPIs, SLAs) are being achieved and initiates corrective action to address areas requiring attention; performs analysis including trend analysis, root cause analysis, etc.
• Performs vendor management activities including participating in third-party governance meetings
• Performs quality assurance reviews to ensure that fleet maintenance requirements are being met
• Supports off-shift critical work and emergency repairs
• Performs duties of Fleet Maintenance Technician, when needed
• Diagnose complex mechanical and electrical problems, utilizing technology/software where required
• Assists and provides guidance with the diagnostics and repair of complex tasks and activities
• Participates in the capital planning process and repair vs. replace decisions
• Accountable for ensuring spare parts, tools, equipment, and PPE necessary to support the maintenance operations are available when needed
• Coaches teams through effective execution and build capability and ownership of systems.
• Trains staff, as required
• At least annually, reviews Fleet Management procedures to ensure they are up-to-date and recommends changes as necessary
• Has P&L responsibilities for the Cartersville, GA shop and oversees the annual budget

Required Qualifications (Knowledge, Skills, & Abilities):

• High school diploma or G.E.D.
• 8+ years of related experience in Fleet Management and Maintenance
• 5+ years of experience in supervising
• Demonstrated proficiency in all aspects of on-highway vehicle maintenance (tractors, refrigerated trailers, box trucks, liftgates)
• Maintains industry-leading knowledge in and offers suggestions/solutions for continuous improvement
• Understanding and safety, quality, and compliance requirements
• Highly motivated with strong interpersonal skills; a team player, yet also able to work independently when necessary
• Excellent written/verbal communication skills
• Excellent problem-solving and multitasking skills
• Prior experience using a CMMS / FMMS Solution
• Proficiency in Microsoft Office Suite
• Ability to travel as required if necessary to support Transportation Operations remotely
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities):

• 10 years of experience related to Fleet Maintenance for on-highway vehicles
• EPA 608 & EPA 609 License Holder
• Class “A” CDL Holder
• ASE Certifications Maintained / Up-to-Date
• Ability to lead as a servant leader with a demonstrated sense of humility
• Deep and robust knowledge of industry standard, leading practices, and industry benchmarks
• Demonstrated knowledge of both alternative fuel vehicles and the capabilities required to support their use

Required Years of Experience: 5 Travel Requirements: 15% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree