I. MISSION

The Client Operations Specialist at The Lifewealth Group is a key part of our team serving as the true connection between our clients, support team, and advisors. This great communicator, influencer and enthusiastic person supports the vision, positive culture and team spirit.

The role of this position is to engage and support the success of the Operations team by supporting this department in all aspects, including account opening /funding, client service and portfolio administration.

The Client Operations Specialist requires good time management skills and must be flexible in a fast paced and changing environment. This position also requires attention to detail, ability to work quickly and efficiently with given technology and the ability to multi-task.

II. ESSENTIAL RESPONSIBILITIES

Client Engagement

· Provides administrative support to the Operations Department with new business applications (incl. but not limited to investment applications, brokerage applications, annuity /insurance applications) and transfer of assets for account funding/policy issue.

· Responds to Client Service Requests (Incl. Address changes, beneficiary changes, account access, death claims, account information requests, tax document requests)

· Assist Operations department with RMD’s

· Supports Operations department with implementation of investment allocations, money movement,

· Send paperwork to clients using the electronic signature system while adhering to the Custodian’s compliance rules pertaining to electronic signatures.

· Quality Check and submit signed paperwork to Custodian for processing.

III. POSITION SPECIFICATIONS

The Client Operations Specialist serves as a key liaison between clients, advisors, and the Operations team, ensuring smooth day-to-day client and account support. This role is responsible for assisting with account openings and funding, processing investment and insurance applications, handling client service requests, and supporting money movement functions and required distributions. The specialist also manages client paperwork, ensures accuracy and compliance with custodian requirements, and supports money movement and investment implementation. Success in this role requires strong organization, attention to detail, and the ability to thrive in a fast‑paced, technology-driven environment.

Must Haves

Associate's degree in relevant field of study

2+ years of experience in an Investment Operations role

Experience in Account Openings, Money Movement, Transfers, Placing Trades

Detail oriented + High sense of urgency

Microsoft Office Suite

Ability to work in a fast-paced work environment

Ability to multitask and strong organizational skills

Experience in CRM related to finance industry

Nice to Haves

Bachelors Degree

Series 65 license

FL215 license

Experience with investments and financial planning

Knowledge of Broker Dealer + investment advisory regulations

Proficiency in Redtail

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• On a scale of 1-10, how confident do you feel with Insurance annuities, opening new accounts, and brokerage applications/investment applications?

Experience:

• Financial services: 2 years (Required)

Work Location: In person