The Installation Engineer is responsible for installing, configuring, and supporting medical imaging equipment across the Southeast. This role plays a critical part in ensuring safe, accurate, and efficient installations while delivering an exceptional customer experience aligned with CMS Imaging’s mission and core values.

About CMS Imaging

CMS Imaging is a leading regional provider of diagnostic medical imaging equipment and service solutions. We support healthcare organizations ranging from major medical centers to independent physician practices. Our customers rely on us for innovative, cost-effective imaging solutions, rapid response times, and world-class service.

Our Vision: Through collaboration with employees, partners, and the radiology community, we aim to become the largest full-line dealer and service provider of best-in-class medical imaging solutions in the U.S.

Core Values

We treat others the way we want to be treated by upholding:

• Teamwork – Sharing ideas, technologies, and talents to achieve sustainable growth and exceptional customer experiences.
• Integrity – Acting with honesty, honor, and trustworthiness.
• Accountability – Taking responsibility and following through on commitments.
• Exceptional Service – Delivering world-class service, one customer at a time.

Key Responsibilities

• Install medical imaging equipment, including delivery, staging, assembly, cabling, and system placement.
• Assist Service Engineers with equipment alignments, calibrations, and final system verification.
• Perform preventive maintenance (PM) when not assigned to installation projects.
• Maintain a safe working environment and follow all OSHA, DHEC Radiation Safety, and CMS Imaging safety protocols.
• Maintain personal and company-issued tools and ensure all required installation materials are available prior to each job.
• Maintain validated credentialing status with Reptrax, VCS (SYMPLR), Vendormate, and other credentialing systems as required.
• Support the Installation and Service teams by researching parts, identifying part numbers, and providing information to the Service Dispatcher.
• Complete all required documentation, including service reports, expense reports, installation checklists, and related forms.
• Uphold professional appearance, communication, and customer-service standards during all site visits.
• Participate in drug screening, annual motor vehicle record reviews, and maintain DOT certification and driver logbook for interstate travel.
• Safely lift up to 50 lbs. as needed for equipment handling.

Operational & Process Responsibilities

• Support the development and improvement of installation processes, asset management systems, and service operations.
• Contribute to customer onboarding processes for new and renewed service contracts.
• Assist in the analysis of RMA returns, expenses, customer satisfaction metrics, and dispatch performance.
• Apply Total Quality Management (TQM) principles to continuously improve installation and service operations.

Required Qualifications

• AS in Electronics or Military Equivalent; minimum 2 years of technical training in electronics preferred.
• Strong mechanical aptitude, including the ability to assemble, align, mount, and secure mechanical components, use hand and power tools safely, and interpret mechanical drawings or installation diagrams.
• Valid driver’s license; ability to drive a lift-gate truck and maintain DOT certification.
• Ability to pass criminal background verification.
• CPR and First Aid certifications (or willingness to obtain).
• Ability to lift up to 50 lbs. and meet all physical requirements of the role.
• The preferred location is between Columbia, Charleston and Florence, SC

Knowledge, Skills & Abilities

• Strong understanding of electronics, circuit boards, processors, and computer hardware/software.
• Knowledge of medical imaging equipment installation and service principles.
• Ability to read and interpret technical documents, schematics, and written instructions.
• Strong verbal and written communication skills.
• Active listening and customer-service orientation.
• Logical reasoning and problem-solving skills, including evaluating options and implementing solutions.
• Ability to identify issues, assess performance, and take corrective action.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Creativity and adaptability in solving technical challenges.
• Strong attention to detail and ability to work safely in clinical environments.

CMS is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

PI285294724