Position Overview

The Product Solutions Manager (PSM) serves as a critical technical bridge between business development, sales, product, and engineering teams. This role requires a software expert who can proactively drive software business development, translate complex technical solutions into business value, and manage a team of Product Solutions Engineers.

Core Responsibilities

• Pre-Sales Technical Leadership: Lead technical discovery sessions, design custom biometric software solutions, and serve as a trusted technical advisor throughout the sales cycle.
• Technical Presentations & Demonstrations: Deliver live, hands-on demonstrations, proof-of-concepts, and code walkthroughs to showcase actual system behavior.
• Software Evaluation Management: Define clear, measurable success criteria and technical validation processes for IB software product evaluations.
• Deal Project Management: Develop detailed project plans for customer engagements, managing timelines, third-party licensing, equipment acquisition, and risks.
• Post-Sales Support & Lifecycle Continuity: Oversee initial onboarding, deployment, deployment validation, and troubleshooting to ensure the solution delivered matches the solution sold.
• Cross-Functional Collaboration: Act as the central liaison between sales, engineering, product, and delivery teams to align customer needs with product capabilities.

Required Technical Qualifications & Competencies

Software Development: (Advanced Proficiency)
Requirements: 5+ years with object-oriented programming (Java, C#, Python); API design/integration; SQL/NoSQL databases; Git; SDLC methodologies.

Technical Presentations: (Advanced Proficiency)
Requirements: Live coding demonstrations, proof-of-concepts, responding to RFPs/RFIs, and running technical workshops.

Project Management: (Advanced Proficiency)
Requirements: Project planning tools (Jira, MS Project); vendor/procurement management; risk mitigation; stakeholder reporting.

Biometric Technologies: (Intermediate Proficiency)
Requirements: Fingerprint recognition, liveness detection, image quality, template generation/matching, and industry standards (ISO/IEC, ANSI/NIST).

Regulatory & Compliance: (Intermediate Proficiency)
Requirements: GDPR principles (lawful basis, data subject rights, DPIAs, cross-border data transfer mechanisms).

Cloud & Infrastructure: (Intermediate Proficiency)
Requirements: Cloud platforms (AWS, Azure, GCP); containerization (Docker, Kubernetes); CI/CD pipelines; security/scalability design.

Preferred Experience & Education

• Education: Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical field (Master's preferred).
• Professional Experience: 7–10+ years in software development, solutions architecture, or technical pre-sales. Experience in biometric systems, identity management, or security solutions is highly valued.
• Leadership Experience: Proven ability to manage and mentor Product Solutions Engineers and influence cross-functional teams.
• Industry Certifications (Preferred):
• Privacy/Biometrics: CIPP/E, CBSP, or CBSE.
• Cloud/Project/Security: AWS/Azure Solutions Architect, PMP, PRINCE2, CISSP, or Security+.

Success Criteria & Performance Expectations

• Technical Win Rates: Increase technical conversion rates and improve solution repeatability.
• Evaluation & Risk Management: Establish rigorous quality benchmarks prior to software evaluations to reduce implementation risks.
• Regulatory Assurance: Apply privacy-by-design principles to ensure all deployments are fully compliant with GDPR and international data standards.
• Lifecycle Smoothness: Successfully transition accounts from pre-sales to deployment, resulting in reduced early-lifecycle issues and higher customer adoption.

Pay: $105,000.00 - $160,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• Do you hold any industry-relevant certifications such as AWS/Azure Solutions Architect, PMP, PRINCE2, CISSP, GDPR/Privacy certifications (CIPP/E), or Biometric credentials (CBSP/CBSE)?

Experience:

• object-oriented programming (such as Java, C#, or Python): 5 years (Required)
• delivering live coding demonstrations: 5 years (Required)
• directly leading engineering or technical pre-sales teams: 5 years (Required)
• software dev., solutions arch. , or tech. pre-sales: 7 years (Preferred)
• biometric systems, identity mngt., or security solutions: 3 years (Preferred)
• designing and integrating APIs, managing SQL/NoSQL databases: 5 years (Required)

Work Location: In person