Position: Student Case Manager

Job Purpose: The Student Case Manager role will act in furtherance of End Homelessness

California’s Student Housing Program; Hope Housing for Students, with the goal of providing case management support for the students.

Job Locations: Duties and responsibilities are to be carried out by working on-site with program participants at the various homes in Rosemead (Home Office), Cypress, Long Beach, Pasadena, and Monterey Park and any new homes or facilities that become part of Hope Housing in the future and participate in meetings with the End Homelessness California staff to further the mission of Hope Housing for Students, The Shower of Hope and Safe Parking Programs.

Exempt Status: The Student Case Manager position is non-exempt.

Work Experience Requirements: Experience in administration, human resources, social

services, is preferred.

Job Responsibilities: The primary responsibilities of the position current include:

1. Coordinate day-to-day operations of Hope Housing for Students program, overseeing

participants, creation of service plans, and delivery of services to Program Participants on

a daily and weekly basis. Coordinates Student Activity Calendar for the students on a

monthly basis.

2. Conduct and coordinate weekly house group sessions with the Mental Health Director

and partners to bring services that will help students succeed. (E.g. Financial Workshops,

Mental Wellness Workshops, Counseling, Tutoring etc.)

3. Conducts bi-weekly or weekly (depending on participant needs) check-ins with Program

Participants to check academic progress, personal updates, and helping set up a plan for

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the next steps beyond Community College completion (Job seeking, Transfer

applications, etc.)

4. Coordinate outreach and collaboration efforts with community partners to bring resources

that will allow students to have suitable opportunities. (E.g. Volunteer opportunities,

internship opportunities, and job opportunities).

5. Prepare weekly and monthly reports as needed to share with Management and Program

Partners related to Hope Housing for Students participant metrics. As well as activities

and performance connected to the goals established for the Housing Program Coordinator

position.

6. Support and work in all administrative activities related to Hope Housing for Students

program and End Homelessness California Management and Support Team.

7. Ensure that students are meeting program requirements and are completing volunteer

hours, work hours, and paying monthly rent (if required of them, rent varies by student).

8. On-going recruitment of students interested in Hope housing for Students, outreach, and

coordination of Zoom interviews and in-person interviews.

9. Help Management and Support team on a need-be basis in regards to case management

and program administration for programs outside of Hope Housing for Students -

including but not limited to The Shower of Hope and Destination Hope Safe Parking.

Number of subordinate employees/positions regularly supervised by position: 0

This position reports to: Program Support Manager

Job Skills: List the skills necessary for the performance of this job, described at the minimum

level required:

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● Interpersonal skills necessary to managing program activities

● Multi-tasking;

● Clear communication skills related to presentations and working with participants

● Strong work values including dependability, timeliness, and a positive attitude;

● Working knowledge of Microsoft Office Suite programs, especially Excel and

PowerPoint;

● Human services and social work background or previous experience required

Physical Activities: The physical activities required by the job are subject to change and

currently are as follows:

Activity Frequency and Short Description

Standing This position requires the ability to stand or walk.

Sitting This position requires the ability to sit for prolonged periods.

Lifting This position requires the ability to lift up to 25 pounds.

Management of Student Participants: It is End Homelessness California’s mission to provide

access to our programs in a manner that is humane, fair and caring. All student participants must

be treated with dignity and respect and the services provided to them competently and fairly. All

student participants must be provided the same quality services and not provided special

treatment.

The employee must maintain strict boundaries with student participants – even when they

attempt to test those boundaries. Student participants cannot be provided with special favors or

preferential treatment.

Boundaries include the following:

● providing consistency, predictability and security for meetings and individual sessions,

such as offering the same time and same place on a regular basis, unless otherwise agreed

with you

● ensuring that sessions are in an environment which is calm, with no distractions, and the

focus is on you as the client

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● providing sessions only at a time and in a place where confidentiality can be ensured

● ensuring that as far as possible contact between therapist and client is limited to

pre-arranged appointments

● avoiding overlapping or multiple types of relationships with clients, eg student/teacher or

supervisee/supervisor relationships should not co-exist with the client/therapist

relationship

● maintaining neutrality rather than judging or imposing values

● avoiding giving, receiving or exchanging gifts

● managing the end of therapy in an appropriate way and ensuring formal boundaries are

maintained once the therapy relationship has been concluded and/or during a break in

therapy sessions.

● Avoiding non-emergency meetings outside of the office or after office hours

● Avoiding any inappropriate (emotional/physical) relationships.

Report any emergencies or unsafe conditions to management immediately.

Pay: $23.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person