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PV Systems Temp Support Duties
Hours 8-5 Responsibilities during RFP project
Responsible for running routine reports and queries from the GPV database tables using SQL when needed
Support computerized system validation testing
Responsible for PV systems Product Dictionary entries and routine maintenance in databases
Product Dictionary updates and new entries
Product Family maintenance
Product Line updates
Responsible for triage tickets for system support ·
1st line of support for PV System tickets
Support new user set up in PV Systems
PV Systems set up
Curricula assignments
Mailbox maintenance
Supporting initial login for new users
Support Training coordination for PV User community
New User trainings
Support communication to PV System User community
Front line to User community for system support
Support PV system monitoring and liaise with IT / Vendor to resolve system issues
Case Type Changes
Product Family verifications
Supports review of PV Documentation
Support PV Documentation organization and archiving
Supports dashboard maintenance and monitoring
All other duties assigned by Leadership
Skills
Experience with GxP computerized systems
Experience with SQL
Well organized; ability to prioritize assigned tasks
Experience working within a team environment
Experience with customer service Education
IT or Business Degree (Associate or Bachelors)
Preferred: Experience with global systems and users
QUALIFICATION/LICENSURE
Work Authorization : Green Card, US Citizen
Preferred years of experience : 1 years
Travel required : No travel required
The minimum salary is $25.00 and the max salary is $30.19.
$25.00 – $30.19/hr (Employer provided)
$27.60
/hr Median
Saint Joseph, MO
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