Job Description

Department: Member Experience

Engagement Type: 1099 Contract

Duration: 24 weeks (6 months) with an expected commitment of 40–60 hours per week.

Rate: $45 - 60/ hr, depending on experience

Location: Fully Remote but would be expected to work East Coast business hours.
For Application: Portfolio submission required.

Preferred Skill: Fluent or professional-level proficiency in Spanish (written), with demonstrated experience writing or editing consumer-facing content in Spanish

A bit about this role:

Devoted Health's Member Experience Team is seeking a meticulous QA editor and adaptable copywriter to review, refine, and quality-check content across member-facing and internal channels. This isn't basic proofing — it's a heavy QA function requiring a sharp eye for detail, a deep understanding of grammar and style, and a commitment to consistency, compliance, and alignment across every deliverable. You'll ensure content is accurate, on-brand, and written in plain language our members can understand — across SMS, email, portal notifications, letters, and knowledge base articles. You'll also work alongside AI tools and agents to streamline content workflows, and partner with our in-house content strategists to support content needs for member communications.

Responsibilities and Impact will include:

• Proofread and QA content across diverse channels, including SMS, email, portal, letters, print collateral, call scripting, and internal communication tools.

• Write, review, and maintain copy for the internal knowledge base, ensuring content accuracy, consistency, and adherence to established standards.

• Engage and interact with AI agents to optimize content workflows and assist with internal knowledge management.

• Write and revise clear, compelling copy — including customer service and knowledge-transfer/instructional content.

• Proof content, maintaining accuracy and tone

• Edit and simplify complex, industry-specific content into plain language that's clear, accessible, and engaging — with an eye for spotting inconsistencies and misalignment across related deliverables.

• Embrace feedback and revisions as opportunities to refine and enhance writing quality.

• Work proactively and efficiently in a fast-paced, high-volume environment, meeting tight deadlines while maintaining a high standard of quality.

Required skills and experience:

Note: Portfolio submission required.

• 4–8 years of experience as a proofreader/copy editor, with some background in copywriting - ideally within an agency or corporate setting

• Exceptional attention to detail with a meticulous approach to editing and content quality

• Skilled at distilling complex concepts into clear, concise, and engaging language

• Self-motivated and capable of working independently, while also thriving in collaborative team environments

• Quick learner with strong research skills and a proactive attitude—eager to ask questions and contribute wherever needed

• Strong organizational and communication skills, with the ability to manage multiple projects and deadlines

• Healthcare industry experience is a plus, but not required—curiosity and a drive to learn are essential

• This position is remote, but candidate must work on a schedule that aligns with East Coast hours

Preferred skills and experience:

• Fluent or professional-level proficiency in Spanish (written), with demonstrated experience writing or editing consumer-facing content in Spanish

Salary Range: $45 - 60 / hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.