Contractor Opportunity: Dealer Comms Claims Processors

Location: Remote (US Only)

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: eteam

Start Date: 8/10/2026

Duration: 7 Months with potential for extension

About this Role

We are seeking qualified contractors to serve as Dealer Comms Claims Processors, supporting dealership partners by reviewing, troubleshooting, and processing warranty claims for manufacturer reimbursement.

In this role, you will communicate directly with dealership personnel, answer questions, update warranty details, and ensure all documentation meets program requirements. You will apply automotive knowledge, critical thinking, and exceptional customer service skills to accurately process claim submissions and provide personalized assistance.

Remote working hours for this role are Monday–Friday, with an 8‑hour shift between 8:00 a.m. and 6:00 p.m. EST. Contractors must have reliable internet and the ability to work from a home office environment.

Contractors will be engaged and paid through eTeam, the employer of record for payroll, taxes, and compliance.

Key Responsibilities

Core Duties

Review and process dealership warranty reimbursement claims with accuracy and attention to detail

Receive inbound calls and chats from dealership personnel and end customers, providing clear support and documentation guidance

Communicate corrections, resolve pricing errors, update warranty coverage, and assist with claim entry issues

Conduct outbound calls when additional research is needed to resolve outstanding claim issues

Deliverables or Project Scope

Accurately handle all inbound communication from dealerships, ensuring a complete understanding of their concerns and questions

Maintain and update equipment registrations and warranty coverage as required

Utilize internal resources, training materials, and systems to support claim processing and issue resolution

Build strong relationships with dealership partners to deliver consistent, high‑quality customer experience

Collaboration Tools or Platforms

Microsoft Office Suite (Excel, Word, Outlook, Teams)

Internal claim‑processing systems and warranty program platforms

Internal training resources and knowledge sites used for research and issue resolution

Phone, email, and chat communication channels

Qualifications

High School Graduate (bachelor’s degree or higher preferred)

3 years Automotive repair experience

Must have 1+ years knowledge of the working mechanics of vehicles

1 year of Customer Service experience in a support or service-focused environment

Preferred Qualifications

Vehicle Warranty Knowledge

ASE certification is a plus

Experience in customer support operations emphasizing automotive service / after sales support

Experience as a Warranty administrator within a Dealership environment

Provide clear written and oral communication

Proficiency with Microsoft Suite applications and basic computer skills

How to Apply

Please register and submit your resume at Avature Contractor Exchange .

Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.

Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

In response to a formal complaint or charge,

In furtherance of an investigation, proceeding, hearing, or action, or

Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here .

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam , and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation eTeam expect to pay for this role. We accept applications on an on-going basis and there is no fixed deadline for applying.

We anticipate this contractor role will be posted until 7/31/2026

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance payment).

Location

Hourly Range

California

$23.00 – $31.00

Colorado

$22.00 – $29.00

Cleveland, OH

$21.00 – $27.00

District of Columbia

$25.00 – $26.00

Illinois

$22.00 – $31.00

Maryland

$23.00 – $31.00

Massachusetts

$24.00 – $32.00

Maine

$21.00 – $27.00

Minnesota

$23.00 – $32.00

New York

$24.00 – $32.00

New Jersey

$24.00 – $32.00

Virginia

$23.00 – $30.00

Washington

$25.00 – $33.00

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Requesting Accommodation

Accenture is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status,

citizenship status or any other basis as protected by federal, state, or local law.

Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement .

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.