Edenwald Senior Living, a premier continuing care retirement community located in the suburbs of Towson, Maryland is searching for a dynamic Resident Move-In Coordinator. This is your chance to join an organization that promotes teamwork, excellence, leadership, and inclusion. Edenwald offers a stellar benefits package including the following:

What we offer:

• A culture of inclusion and belonging which builds on our mission, vision and values.
• Competitive benefit package which includes CareFirst Blue Cross Blue Shield medical insurance, dental, and vision (two options)
• Paid short term disability and paid life insurance policy
• Generous PTO, sick leave, and eight paid holidays
• Employee Assistance Program for mental health issues
• Free will preparation services
• Working Advantage Program with discounts on tickets to theme parks, hotels, flights, movies and plays
• Travel Assistance Program
• Credit Union (Point Breeze)
• 401(k) plan for all employees 21 and older. We have the highest match of the local area retirement communities. We match dollar for dollar up to 5% percent of your salary. You are eligible to join in just 60 days and you’re fully vested immediately!
• Education Assistance – We offer a $4,000 annual scholarship to the college of your choice. Edenwald will also pay off your outstanding student loan! After three years of service, your spouse, your children and even your grandchildren are eligible for the scholarship!
• A "career for life" approach to professional development.
• Cafe discount for all meals. Dine with our Edenwald's residents on the cafe!
• Free, gated parking monitored for security
• Free "Noom" Weight Loss Program
• Free gym membership with 24/7 access to gym. Work out with our residents!
• Free swimming pool access and spa. Swim with our residents!
• State of the art community with ongoing expansion plans, upgrades, and design enhancements to ensure Edenwald sets the standard for excellence in the future.
• Award winning employee recognition programs with generous awards
• Generous holiday bonus for all staff
• $500.00 employee referral bonus

ESSENTIAL DUTIES AND RESPONSIBILTIES include the following. Other duties may be assigned.

• Utilize WelcomeHome CRM and admissions database to record all prospective resident and current resident activity, census transactions, and to schedule next steps.
• Update daily census transactions in the master census report.
• Responsible for building readiness: Ensure all first-floor common areas and model apartment(s) have lights on and are in show-ready condition.
• Record all information for custom modifications, and assure payment is received on or before the resident contract signing.
• Walk all available apartments on a weekly basis and submit work orders as needed to ensure they are “show ready.” Update admissions database with “ready” dates.
• Follow-up with housekeeping to ensure apartment turnovers are cleaned within five business days.
• Prepare weekly “Condition of Available Apartments” report and update admissions database with move dates, vacate dates, and ready dates.
• Work in conjunction with maintenance and housekeeping departments to ensure apartments are ready by the scheduled move date.
• Utilizing a checklist, check apartments before the move-in day. Submit work orders for outstanding issues.
• Manage storage locker assignments.
• Manage the vacate process for independent living
• Send vacate letters and checklists
• Follow-up to ensure vacates will be completed within the contractual timeframe.
• Complete walk-through with residents or their designee. In coordination with maintenance and housekeeping, assess any damage that needs to be charged to the resident.
• Responsible for coordinating transfers within independent living.
• Lead the renovation process to include option selection with the incoming resident and coordination with renovation team.
• Walk apartments on renovation list prior to weekly meeting to confirm status of all renovations.
• Prepare welcome-packets and welcome memo to provide to resident on their move day.
• Communicate scheduled moves to resident association and Edenwald staff
• Lead weekly renovation meeting and prepare reports for meeting.
• Handle move-in coordination: move-in day activities, move-in arrangements, parking, storage and cable.
• Provide orientation for new residents to include: Emergency procedures, trash and laundry room use. Ensure residents have all appliance manuals. Provide a post-move community tour.
• Follow-up call within two weeks for any questions or concerns. If needed, personal meeting to confirm new residents understand items introduced during orientation.
• Coordinate with housekeeping to ensure new residents know their laundry and housekeeping days.
• General assistance as needed to achieve overall marketing and sales goals, assist with mailings and special events.
• Assist Marketing Coordinator with greeting and screening visitors and provide information when the marketing director or marketing associate are unavailable. Answer telephone, take messages and reply to questions from staff and prospects.
• Back-up for the marketing coordinator.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Must have professional appearance and possess the ability to relate effectively and tactfully with residents, family members, visitors, professionals, management, board members, other community personnel and the general public. Excellent customer service skills, and an attitude of service to internal and external customers. Must be skilled in making independent decisions when circumstances warrant such action.

EDUCATION AND/OR EXPERIENCE

Requires an Associate’s Degree or three (3) years relevant experience in a similar position. Must demonstrate proficiency in Microsoft Office (Word, Excel, Oulook, and PowerPoint), a customer relationship management system or similar client contact/project management system, and have experience in general office procedures such as filing, mailings, and record retention.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and policy/procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before small groups.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Ability to prioritize and multi-task.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk or hear, and taste or smell. The employee is frequently required to walk; use hands to finger, handle or feel, and reach with hands and arms. The employee is required to stand at time and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate.

Edenwald Senior Living is an Equal Opportunity Employer and is committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Pay: $25.75 - $32.96 per hour

Application Question(s):

• Do you have at least three years of experience in moving residents and transitioning them in senior living communities?

Work Location: In person