Reports to / Level of Supervision Received:

Supervised by: Bus Operations Training Manager

Level of Supervision: Receives general direction

General Summary:

The Bus Operations Training Supervisor oversees daily delivery, coordination, and quality control of bus operator training programs, including new hire instruction, refresher training, remedial training, behind-the-wheel coaching, route familiarization, CDL skills development, and recertification activities. Reporting to the Bus Operations Training Manager, this role is responsible for helping ensure training is delivered consistently, safely, and in alignment with agency rules, procedures, service expectations, and applicable regulatory requirements.

This position supervises bus instructional staff, monitors trainee progress and instructional quality, supports qualification and documentation processes, and works closely with Bus Operations, Safety, and other internal partners to maintain operator readiness and training program effectiveness. The Bus Operations Training Supervisor helps translate curriculum and program expectations into consistent day-to-day training delivery and timely coaching, evaluation, and follow-up.

Duties and Responsibilities:

The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Daily Bus Training Delivery and Supervision

• Supervise daily delivery of bus operator training activities, including classroom, range, behind-the-wheel, route familiarization, and other assigned instructional formats.
• Direct the work of Bus Operations Instructional Specialists and help ensure training schedules, assignments, and delivery methods are aligned with program needs.
• Monitor training sessions and instructional activities to support consistency, professionalism, and adherence to approved lesson plans and training standards.
• Provide day-to-day coaching, direction, and performance feedback to instructional staff.

Trainee Evaluation and Qualification Support

• Conduct or oversee student evaluations, driving performance checks, skills reviews, and other assessments used in qualification, recertification, and retraining processes.
• Monitor trainee attendance, progress, safety performance, professionalism, and readiness and intervene or escalate concerns as appropriate.
• Help ensure consistent use of lesson plans, OJT checklists, evaluation forms, and testing methods across bus training activities.
• Support identification of trainee learning needs and provide or coordinate remediation as needed.

Curriculum, Standards, and Program Consistency

• Help ensure training content is delivered in accordance with agency policies, operating rules, customer service expectations, ADA-related requirements, and safety standards.
• Support updates to lesson plans, training materials, procedures, checklists, and evaluation tools based on operational needs and program feedback.
• Reinforce consistency in instructional methods, expectations, and documentation practices across the bus training team.
• Support implementation of training technology, simulation tools, LMS tools, and other instructional resources as assigned.

Records, Compliance, and Documentation

• Ensure training records, certification files, CDL-related documentation, checklists, and other required training records are completed accurately and maintained appropriately.
• Support documentation practices that promote qualification traceability, audit readiness, and internal compliance.
• Help monitor training activities for alignment with applicable regulatory, agency, and program requirements.
• Review documentation for completeness and follow up on missing or inconsistent information.

Operational Coordination and Safety Support

• Coordinate with Bus Operations, Dispatch, Road Supervision, Safety, and other internal stakeholders regarding trainee readiness, service needs, corrective training, and operational updates.
• Support incident-driven retraining, emergency operations training, and reinforcement of safe operating practices.
• Help ensure training reflects current operational realities, route conditions, service expectations, and safety priorities.
• Support the CATS safety culture by reinforcing safe training practices and reporting safety concerns through established agency processes.

Core Competencies:

The position requires demonstrated competency in the following areas:

Bus Training Supervision – Ability to oversee daily bus operations training delivery in a way that supports safety, consistency, and trainee readiness.

• Maintains focus on instructional quality and operational relevance.
• Supports dependable day-to-day execution of bus training activities.
• Reinforces consistent expectations for instructors and trainees.

Instructional Coaching and Evaluation – Ability to observe training, coach instructional staff, and assess trainee performance in a structured and practical manner.

• Provides useful feedback and direction to instructors and trainees.
• Supports fair and consistent evaluation practices.
• Helps identify gaps and coordinate appropriate follow-up.

Operational and Safety Awareness – Ability to understand bus operating practices, customer service expectations, and safety requirements and apply them in the training environment.

• Reinforces safe and professional operating behavior.
• Connects training delivery to actual service expectations.
• Supports readiness for real-world operating conditions.

Training Documentation and Compliance – Ability to maintain accurate records, support qualification processes, and reinforce documentation standards.

• Ensures records are complete, organized, and reliable.
• Supports audit readiness and traceability.
• Reinforces consistent administrative discipline.

Supervision and Accountability – Ability to direct staff, monitor work quality, and maintain accountability for performance, follow-through, and professionalism.

• Provides clear expectations and daily oversight.
• Supports staff development and dependable performance.
• Reinforces quality, consistency, and professionalism.

Supervision Given to:

• Bus Operations Instructional Specialist

Qualifications:

Minimum Qualifications

· High school diploma or GED and four (4) years of experience in bus operations, bus operator training, transportation instruction, or a related function; or an equivalent combination of education and experience.

· Experience delivering or supporting bus operator training, coaching, evaluation, or qualification activities in a safety-sensitive environment.

· Experience leading, directing, or coordinating the work of instructional staff, operators, or other frontline personnel.

· Experience with CDL-related training, driving performance evaluation, or operator skills development.

· Experience maintaining training records, qualification documentation, or similar operational records.

Preferred Qualifications

· Experience in public transit bus operations training, operator development, or remedial and refresher training.

· Experience supervising instructional staff or leading day-to-day training delivery in a structured training environment.

· Experience with LMS tools, simulation systems, CDL documentation, or audit-ready training records.

Knowledge, Skills and Abilities:

Knowledge of:

• Bus operations policies, passenger service standards, and ADA requirements
• Bus operator defensive-driving principles, hazard recognition, and emergency procedures
• CDL licensing standards, DMV testing protocols, and FMCSA regulations
• APTA bus operations training practices and SMS fundamentals
• On-street service delivery realities, route structures, and terminal processes
• Adult learning principles and operator qualification frameworks

Skill in:

• Delivering bus operations training in classroom, range, and in-service environments
• Coaching instructors and providing structured feedback
• Conducting skills checks, incident-based remediation, and CDL skills verification
• Communicating safety-critical expectations clearly and calmly
• Using simulation systems, LMS tools, and training documentation platforms
• Managing training schedules, lesson plans, and resource assignments

Ability to:

• Model safe driving practices, customer-service excellence, and professional conduct
• Maintain accurate training and certification documentation
• Identify student learning needs and tailor coaching for success
• Collaborate with Bus Operations, Safety, HR, and labor representatives
• Operate under time constraints, performance pressure, and evolving service needs

Working Environment and Physical Demands:

• Works in a combination of office, classroom, training range, in-vehicle, and field training environments.
• Requires regular standing, walking, observation of training activities, meetings, and use of standard office, classroom, and mobile communication technology.
• May ride on, operate in, or observe buses and other operational environments with varying noise levels, temperatures, and physical conditions.
• May require occasional availability outside normal business hours to support training schedules, operational needs, special initiatives, or emergency response.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person