RED BOOK CONNECT: Implementation Project Manager
Location: Atlanta, GA

We Are:

Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service – and the people who make this happen.

Our Values: Because they are important to us!

Service – We strive to delight our customers by anticipating their needs with simple, intuitive tools. We are serial entrepreneurs with a deep desire to do the right thing for our customers.

Creativity – We believe to make real change; we must be the catalyst and bring unbridled enthusiasm for innovation and continuous improvement.

Family – We seek and reward intelligent team members who exude honesty, integrity and accountability. We believe diversity and transparency in thought, practice and culture is an asset, not a risk.

Fun – We move fast, have fun and love what we do all while honoring work-life balance. We are intelligent risk-takers, never allowing blind enthusiasm to overtake reason.

Humility – We are responsible to our customers, our team members and our investors equally, requiring professional courage and humility.

Responsibility as an Implementation Project Manager

This role will report to the VP of Client Services and will be responsible for coordinating the implementation of our SaaS product for our new customers. The role will include defining the project scope, project plan, time frames and the required resources. The Project Manager will be required to liaise with internal and external stakeholders to ensure the status of project deliverables is visible to all.

You are:

Passionate about software implementation and maintenance and have the gift of thinking creatively to identify and resolve problems while multi-tasking in a deadline oriented environment. You have excellent analytical, organizational, problem solving, time and project management skills. You have the ability to manage multiple projects concurrently and are ready to “hit the ground running”. Have a keen ability to facilitate between customers and multiple departments internally? Yes, you’re the person we’re looking for!

Desired Skills and Experience:

• Liaise with customers to give project development and management updates
• Prepare and deliver frequent project status reports
• Manage full life cycle of multiple implementation projects, including project planning, execution and training
• Ability to manage multiple projects concurrently
• Manage and coordinate activities with project resources
• Enter requests in project management system
• Ability to understand and document business practices and procedures
• Ability to deliver projects successfully under fixed time constraints
• Thrive on collaborating with the implementation team as well as internal and external customers
• Some travel required

Experience with the following is a plus:

• Prior experience implementing SAAS solutions beneficial
• Prior experience in the hospitality or restaurant industry is a bonus

Qualifications:

• At least 5 year's project management experience
• Strong background in Agile development techniques
• Experience leading software implementation projects from start to finish
• Excellent written and verbal communication skills
• A strong focus on understanding and producing business value