We are looking for a Software Asset Management (SAM) Analyst to be responsible for the day-to-day administration, governance, and optimization of the organization's software asset portfolio. This role supports the full software lifecycle within ServiceNow SAM Pro, ensuring accurate license entitlement management, compliance reporting, software reconciliation, audit readiness, and cost optimization initiatives.
The role works closely with IT Asset Management leadership, Procurement, Vendor Management, Finance, Security, and Technology teams.

Key Responsibilities:

• Manage software entitlements, license compliance, renewals, and reconciliation activities within ServiceNow SAM Pro.
• Maintain software asset data quality by supporting discovery, normalization, CMDB alignment, and compliance monitoring.
• Support internal and vendor software audits by providing accurate entitlement, deployment, and usage data.
• Develop reports and dashboards to track license utilization, compliance posture, software spend, and optimization opportunities.
• Partner with Procurement, Vendor Management, Finance, Security, and IT teams to support software lifecycle management and licensing decisions.
• Track software spend, renewals, true-ups, contracts, and budget impacts while helping identify cost-saving opportunities.
• Administer and support ServiceNow SAM workflows, software catalog readiness, lifecycle processes, and continuous improvement initiatives.

Core Qualifications:

• 3+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), software licensing, IT operations, procurement, or a related field.
• Hands-on experience with ServiceNow SAM Pro or a comparable SAM platform, including entitlement management, license reconciliation, and compliance reporting.
• Experience supporting software audits, compliance reviews, and software asset lifecycle management within a large enterprise environment.
• Working knowledge of software licensing models and major software publishers such as Microsoft, Oracle, Adobe, and IBM.
• Experience working with software discovery, CMDB, normalization, and asset inventory data.
• Proficiency with Excel and experience building reports and dashboards using ServiceNow, Power BI, Tableau, or similar tools.
• Strong analytical and problem-solving skills with the ability to identify compliance risks, data discrepancies, and optimization opportunities.
• Strong written and verbal communication skills with the ability to explain technical and licensing concepts to non-technical stakeholders.
• Experience collaborating with Procurement, Vendor Management, Finance, and IT teams.
• Ability to manage multiple priorities, maintain audit-ready documentation, and work independently while escalating issues appropriately.
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or equivalent combination of education and experience.

Preferred Qualifications:

• Experience administering or configuring ServiceNow SAM Pro, ITAM, or related ServiceNow modules.
• ITIL Foundation certification or advanced ITIL certifications.
• IAITAM certifications such as CSAM, CHAMP, or CITAM.
• ServiceNow certifications including Certified System Administrator (CSA) or Certified Implementation Specialist – Software Asset Management (CIS-SAM).
• Knowledge of IT Operations Management (ITOM), including Discovery, CMDB Health, Event Management, Datadog, or Splunk integrations.
• Experience with SQL, Power BI, Tableau, or other business intelligence tools.
• Exposure to enterprise software audits involving major publishers such as Microsoft, Oracle, Adobe, IBM, or SAP.
• Experience supporting software spend management, budgeting, true-ups, and vendor contract negotiations.
• Working knowledge of ITIL asset and configuration management practices.

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