Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Business Analyst acts as subject matter expert and liaison to IT and the business stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems, particularly in the space of Provider Data. The Sr. Business Analyst understands business problems and opportunities in the context of the requirements, and develops proposed workflows, metrics and desktop procedures for process optimization.

You Will

• Develops functional specifications, change requests, workflows and business processes for complex business engagements by analyzing as well as interpreting regulations, data and requirements. Ensure issues are identified, tracked, reported and resolved in a timely manner.

• Analyzes business and regulatory requirements as well as existing processes for opportunities of efficiency and improved member and employee experience Communicates needed changes to development team.

• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution for process optimization. Works closely with internal department, IT and other shared services departments to ensure desired outcomes are achieved.

• Works closely with internal and external customers to ensure requirements are clearly understood. Performs process monitoring and auditing as needed, providing support in preparation for and during a compliance audit.

• Utilizes understanding of the business issues and Provider Data challenges in order to implement successful process and policy updates. Partners with other departments to provide functional support and knowledge related to projects and system enhancements.

• Manages milestones and deliverables for complex business and systems projects in support of business production by monitoring deadlines and communicating effectively.

• Functions as a functional knowledge resource within Provider Data, and assists with escalated issues and tasks, as needed.

• Leads implementation efforts. Develops implementation plans. Defines test conditions and scenarios and develops accurate and complete test plans.

• Is able to lead Impact analysis of new tools, technology, and process on existing workflows and data flows. Including the documentation, and analysis of Turn Around Time impacts to delivery of timely, quality data.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN’s Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience required.

• Graduate or Advanced Degree or equivalent experience preferred.

• 6-10 years of related experience as a Sr Business or Process Analyst.

• Experience in health plan or healthcare industry preferred.

• Technical expertise - Strong technical skills for functional area. Advanced Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Teams), Visio, and SQL required.

• Problem Solving - Strong problem-solving skills. Strong analytical thinking skills.

• Communication – Strong written and verbal communication and interpersonal skills.

• Documentation – Strong Documentation skills for processes and workflows.

• Strong leadership skills.

SCAN Temp

What's in it for you?

• This is a temporary opportunity for a limited period of time

• Base Wage Range: $38.61 to $55.86 per hour

• Work Mode:Partially Remote

• Medical Benefits

• Paid Sick Time

• Excellent 401(k) Retirement Saving Plan

• Robust employee recognition program

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)