MSP Systems Administrator / Field Engineer

UnlimitComp is a growing Managed Services Provider serving businesses throughout Northeast Ohio. We provide managed IT services, Microsoft 365 administration, server management, networking, cybersecurity, Ubiquiti deployments, infrastructure projects, and low-voltage technology solutions.

We are looking for a motivated MSP Systems Administrator / Field Engineer who enjoys solving technical problems, working directly with clients, and helping build a growing technology company.

This position offers significant opportunity for advancement into Senior Engineer and Technical Leadership roles as the company continues to grow.

Position Overview

This role combines systems administration, client support, project implementation, and occasional onsite field engineering. The ideal candidate is comfortable supporting Microsoft environments, troubleshooting networks, administering servers, and serving as an escalation point for technical issues.

This is primarily an office and client-site position. Hybrid work opportunities may be available after successful onboarding and demonstrated performance.

Responsibilities

• Troubleshoot and resolve client IT issues
• Administer Microsoft 365 environments
• Support Windows Server environments
• Manage Active Directory, DNS, DHCP, and Group Policy
• Support Hyper-V virtualization environments
• Configure and troubleshoot Ubiquiti networking equipment
• Support firewalls, switches, wireless networks, and VPNs
• Perform onsite service calls and escalations when needed
• Assist with server upgrades, migrations, and infrastructure projects
• Monitor backups and system health
• Document client environments and procedures
• Work directly with clients to provide exceptional service
• Assist in maintaining technical standards across client environments

QualificationsRequired

• 3+ years of IT support experience
• Strong troubleshooting ability
• Experience supporting Microsoft 365
• Experience with Windows Server
• Basic networking knowledge
• Excellent communication skills
• Valid driver's license and reliable transportation

Preferred

• MSP experience
• Hyper-V experience
• Ubiquiti experience
• Firewall administration experience
• Backup and disaster recovery experience
• Experience with RMM and PSA tools

Compensation & Benefits

• Competitive salary based on experience
• Quarterly performance bonus program
• 401(k) with company matching
• Cell phone reimbursement
• Per diem for approved travel
• Paid Time Off
• Paid Holidays
• Training and certification opportunities
• Advancement opportunities within a growing company

Who We Are Looking For

We value troubleshooting ability, accountability, communication, and ownership more than certifications alone.

If you are someone who enjoys solving problems, taking initiative, learning new technologies, and helping clients succeed, we want to hear from you.

Join a growing company where your contributions directly impact our clients, team, and future success.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Retirement plan

Work Location: In person