• 
  Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

• Develop and manage a comprehensive EHR training program for providers, clinical staff, and administrative users
• Create role-based training curricula (providers, MAs, front office, billing, referrals, leadership)
• Standardize onboarding and refresher training for new hires and existing staff
• Assess training needs based on workflow changes, system upgrades, and performance gaps

Instructional Design & Content Development

• Create and maintain training materials including job aids, workflows, tip sheets, videos, and quick-reference guides
• Ensure training content aligns with EHR best practices, organizational workflows, and regulatory requirements
• Maintain version control and update materials following system upgrades or optimizations

Training Delivery

• Lead instructor-led training (virtual and in-person) for EHR users
• Coordinate and support go-live and post-go-live training during implementations or major upgrades
• Provide at-the-elbow support as needed during go-lives and optimization efforts

Stakeholder Collaboration

• Partner with clinical leadership, operations, IT, and project managers during implementations and upgrades
• Act as a liaison between end users and technical teams to identify training gaps and workflow issues
• Collaborate with EHR vendor resources when appropriate

Performance Measurement & Continuous Improvement

• Evaluate training effectiveness through assessments, feedback, and system usage metrics
• Identify trends in user errors or inefficiencies and proactively address through targeted training
• Continuously improve training methods and materials based on user feedback and outcomes

Leadership & Oversight

• Mentor and oversee trainers or super users, if applicable
• Support the development of super user programs across departments
• Ensure consistent training standards across all sites and teams

• 3+ years of experience, years of experience in training on eClinicalWorks or Athena in a healthcare setting or a related role.
• Proven experience in designing and delivering clinical and admin training programs.
• Strong understanding of adult learning principles and instructional design within EHR systems.
• Strong understanding of ambulatory clinical workflows, revenue cycle and front-office operations.
• Proven experience delivering training to diverse clinical and administrative audiences
• Excellent communication, facilitation, organization, and interpersonal skills.
• Ability to assess and evaluate employee learning needs.
• Proficient in learning management systems (LMS) and other training tools/software, UKG preferred.
• Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt in a changing and fast-paced environment.
• Experience using ServiceNow, ZenDesk, Jira, or equivalent ticketing systems, preferred.