Solutions Engineer, Associate

PayTrace by North- Remote

PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable.

As a Solutions Engineer, Associate at PayTrace, you will be the technical bridge between our Sales team and our Merchants, Partners, and ISVs. You’ll dive deep into pre-sales discovery to understand unique business needs and design technical solutions that leverage the full power of the PayTrace platform. This is a junior-level role perfect for a payments professional who loves solving puzzles, explaining "how things work" to both developers and business owners, and ensuring a seamless transition from a "handshake" to a "live integration."

What you'll do:

• Technical Sales Partnership: Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.

• Solution Architecture: Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.

• Advisory & Best Practices: Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.

• The Voice of the Customer: Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.

• Seamless Transitions: Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.

• Knowledge Management: Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

What we need from you:

• Education: High school diploma or GED. We value hands-on experience and industry knowledge over specific degree requirements for this role.

• Experience: 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services).

• Customer-Facing: 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.

• Communication Mastery: The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders while remaining "technical enough" for developers.

• Technical Troubleshooting: A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time.

• API Proficiency: Hands on experience with APIs (specifically JSON). Experience using developer tools like Postman to test and demonstrate functionality highly preferred.

• Payments Industry Fluency: A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services.

Travel Requirements: Up to 20% for partner visits or industry events.

Remote Readiness: Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.

Salary Range: Base salary of $70,000- $80,000 plus quarterly incentive plan.

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Education Assistance

• Paid Maternity & Paternity Leave

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands