When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.

We are seeking a Sr.Technical Functional Analyst who thrives at the intersection of business analysis and emerging technology. In this role, you will lead requirements gathering and solution design for CCM platform initiatives, translating complex business needs into structured technical artifacts. Critically, you will champion the use of AI-powered tools and methodologies to modernize how requirements are captured, validated, and delivered — moving beyond traditional documentation practices toward intelligent, scalable approaches.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.