About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products.

Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. Hence, our specialists serve as a bridge between the customer and product teams. They are instrumental in driving adoption.

This role is to manage a team of IT Specialists to drive the exponential impact of LTV and adoption.

The ideal candidate for this role has experience leading teams, building processes and systems, driving operational rigor, implementing IT products (specifically- Apps, MDM, Okta, Azure), and working with cross-functional stakeholders. They must also handle ambiguity, unstructured situations, and scale while leading a team with high standards.

What you will do

• Mentor, hire, and lead a team of IT product specialists.
• Track, monitor & continuously improve performance on key metrics & KPIs
• Work cross-functionally with sales, CX, and product managers to improve adoption, retention, and LTV.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
• Organize beta programs and support GTM efforts for IT product launches
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency

What you will need

• 6+ years of experience implementing IT products.
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Ruthless prioritization and time management
• Data and process-centric leader with attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities
• Self-starter with a bias towards action, energized by a fast-paced environment and excited to build
• Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

#li-hybrid #li-remote