Senior Systems Administrator (MSP | In‑Office)

Location: Tempe, AZ (in-office)
Job Type: Full-Time, Employee
Experience: Senior-level (4+ years systems & network administration experience)
Hours: Monday–Friday, 7:50am–5:00pm
Salary: $80,000–$95,000 per year + performance bonuses

About the Role

Snap Tech IT is seeking a Senior Systems Administrator to support and maintain systems and network infrastructure for our managed services clients. This is a hands-on senior administrator role, not an architecture-only or project-only position.

You will work primarily from our Tempe office, supporting multiple client environments across Arizona and nationwide. Occasional onsite travel within the Phoenix metro area is required.

We value senior administrators who care about doing things right the first time while being part of a collaborative, growth-minded MSP team.

This Role Is a Good Fit If You:

• Have 4+ years of hands-on senior-level systems administration experience (not total IT or help desk experience)
• Have supported Windows Server, Microsoft 365, and network infrastructure
• Have experience working in a Managed Service Provider (MSP) or multi-client environment
• Are comfortable owning complex technical issues from diagnosis through resolution
• Can switch between multiple client environments throughout the day
• Value documentation, process, and doing things correctly the first time
• Can work independently without micromanagement

Core Responsibilities

• Resolve escalated systems, server, and infrastructure issues
• Support Windows Server, Microsoft 365, and workstation environments
• Support and troubleshoot network infrastructure, including firewalls, switches, and wireless access points
• Resolve routing, VLAN, VPN, and network security issues
• Provide technical guidance and mentorship to Level 1 technicians
• Create and maintain network diagrams, SOPs, and client documentation in IT Glue
• Accurately track work in ConnectWise Manage
• Participate in scheduled after-hours on-call rotation
• Travel onsite within the Phoenix metro area as required (planned in advance)

Culture touch: Enjoy a supportive, collaborative environment with peer recognition and certification competitions to grow your skills.

Required Experience & Skills

• Minimum 5 years of professional experience supporting:
• Windows Server environments
• Network infrastructure (firewalls, switches, wireless)
• Experience working in an MSP or multi-client environment
• Strong troubleshooting, documentation, and communication skills
• Ability to explain technical issues to non-technical users
• Valid driver’s license and reliable transportation
• Ability to lift and move standard IT equipment as needed

Preferred (Not Required)

• CCNA or equivalent networking experience
• Microsoft certifications (MCSA, MCSE, or similar)
• Experience with ConnectWise Manage / Automate or similar PSA/RMM tools
• Familiarity with cybersecurity best practices in an MSP environment

Compensation & Benefits

• Salary range: $80,000–$95,000, based on experience
• Performance-based bonuses
• Medical and dental insurance
• Paid vacation, holidays, personal, and sick time
• Retirement contributions
• Training and certification reimbursement
• Culture perks: Team collaboration, recognition programs, and opportunities for growth

About Snap Tech IT

Founded in 2001, Snap Tech IT provides managed IT services to businesses across Arizona, Georgia, and California. We are growing steadily year over year and invest heavily in our people, tools, and processes. Our team works closely with experienced leadership to deliver reliable, secure, and well-documented IT solutions — while fostering a collaborative, growth-minded team culture.

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• This is an in-office role Monday- Friday in Tempe. Please confirm your availability.
• Describe a recent complex issue you owned end‑to‑end in an MSP environment. What was broken, how did you troubleshoot it, and what was the final outcome?
• In an MSP, priorities can shift quickly due to client impact. Describe a time when you had multiple urgent issues at once. How did you decide what to work on first?

Experience:

• systems administration in an MSP environment: 4 years (Required)

Work Location: In person