Work Location: Honolulu, HI (onsite)

Schedule: Flexible schedule, typically Mon-Fri, 8 hours per day, Overtime may be required

Job Status: Full-time, Temporary

Start date: ASAP

End date: 89 day contract (with possibility of extension)

Rate: $28.00 - $30/hour

Position Description:

Moderators are expected to interact directly with study participants using the provided study protocols and manage the data collected during each session. Moderators will report to the Project Manager. Training will be provided. Sessions occur at your local city, with other onsite moderators. Remote support will be provided from TELUS team members.

Main Responsibilities:

• Create a welcoming environment for the participants and complete study intake tasks on the participant's arrival.
• Guide study participants through structured video recording sessions within a controlled testing environment.
• Ensure strict adherence to project guidelines for recordings, managing secure and timely data upload.
• Provide first-line technical troubleshooting for application launch and data transfer issues.
• Administer the required participant survey at the conclusion of each session.
• Adhere strictly to all specified sanitization procedures following each session.
• Follow the internal processes for tracking participant attendance, session completion, and other administrative tasks.
• Provide support for the scheduling team with participant communications and aid filling all the participant sessions as required.
• Professionally represent and actively promote the TELUS Digital brand to all participants, and positively contribute to creating a safe and comfortable environment for the participants and staff members.

Requirements:

• Exceptional ability to interact professionally and clearly with diverse project participants.
• Demonstrated technical/troubleshooting skills for application and data transfer issues.
• Working familiarity with both iOS and Mac OS platforms.
• Proven experience in both data collection processes and data management best practices.
• Experience using command-line tools
• Experience with standard audio recording procedures.
• Ability to commit to and maintain a consistent weekly schedule for the entire project duration.
• Experience with progress tracking and formal reporting, demonstrating competence with spreadsheet software (e.g., Excel or Numbers).

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Pay: $28.00 - $30.00 per hour

Work Location: In person