The Clinical Training Specialist is responsible for leading telehealth-based patient- and caregiver-facing training on the IpsiHand device, ensuring safe and effective device use at IpsiHand onboarding. This role is primarily device-training focused.

What You'll Do

• Lead device training sessions with customers — including patients and caregivers— to ensure proper use of and adherence to the IpsiHand device protocol.
• Perform skilled follow-up visits to assess patient progress, troubleshoot device use, and provide clinical support as needed.
• Collaborate with Neurolutions/Kandu Medical Services clinical teams to refine and optimize training protocols based on real-world data and patient feedback.
• Maintain detailed, timely, and accurate documentation of all patient interactions, including device training sessions and follow-up assessments, in the Practice's Electronic Medical Record.
• Escalate clinical concerns, adverse events, or device issues to the supervising physician or clinical team promptly.

What You'll Bring

• Experience training patients, caregivers, and/or healthcare professionals on clinical interventions or medical devices.
• Comfort communicating complex medical/technical information clearly to patients and caregivers.
• Strong organizational skills with close attention to detail and compliance with clinical documentation standards.
• Excellent verbal and written communication skills.
• Ability to work independently while collaborating effectively within a cross-functional team.
• Familiarity and independence working across technology platforms.
• Proficiency with Telehealth Platforms — familiarity with HIPAA-compliant video conferencing tools (e.g., Zoom for Healthcare, etc.).
• Electronic Medical Records (EMR) Competency — ability to document visits and assessments accurately and on time in an EMR system.
• Strong Internet & Home Office Setup — reliable internet connection, a professional workspace, and the ability to troubleshoot basic tech issues.
• Comfort with Digital Communication — experience using email, patient portals, and teleconferencing tools effectively.
• Serve as a curious, engaged team member who is a strong cultural fit for the organization.

Preferred Qualifications:

• Prior experience in medical device training or implementation within a clinical setting.
• Background in neurological rehabilitation or stroke recovery is strongly preferred.
• Additional certifications such as Certified Stroke Rehabilitation Specialist (CSRS) or Certified Brain Injury Specialist (CBIS) is a plus.

What We Offer (FOR FTE Only):

• Competitive Compensation ($75.00 per visit)