Job Overview
We are seeking a dynamic and energetic Front Office Manager to lead our guest services team and ensure an exceptional experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. If you thrive in a fast-paced, service-oriented setting and possess a passion for hospitality management, this is your opportunity to make a meaningful impact.

Duties

• Supervise front desk staff to deliver outstanding guest services with professionalism and warmth
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency
• Manage multi-line phone systems, handle inquiries, reservations, and guest requests with courtesy and clarity
• Conduct night audits to reconcile daily financial transactions and ensure smooth overnight operations
• Maintain excellent phone etiquette and communication standards across all guest interactions
• Coordinate with housekeeping, maintenance, and other departments to resolve guest issues promptly
• Foster strong guest relations by addressing concerns proactively and ensuring memorable experiences

Requirements

• Proven experience in hotel management or hospitality management roles, especially at the front desk or guest services area
• Bilingual or multilingual skills to serve diverse guests effectively
• Strong knowledge of hotel operations, including night audit procedures and front desk management
• Exceptional customer service skills with a focus on hospitality excellence
• Ability to manage multi-line phone systems and demonstrate professional phone etiquette
• Previous hotel experience in resort or hotel environments preferred
• Excellent communication skills, both verbal and written, with a friendly demeanor
• Ability to lead a team, multitask efficiently, and maintain composure under pressure

Join us in creating welcoming environments where guests feel valued from arrival to departure! Your leadership will inspire our team to deliver memorable hospitality experiences every day.

Pay: $25.67 - $30.91 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person