About Us
Realnets is a leading provider of innovative IT solutions and services. We are dedicated to delivering top-notch technology support and services to our clients. Our team is growing, and we are looking for a motivated and skilled Network Field Technician to join us in providing exceptional technical support in the field.

Job Summary
As an IT Field Technician, you will be responsible for providing on-site technical support and services to our clients. You will troubleshoot hardware and software issues, perform installations, and ensure the smooth operation of IT systems. Our ideal candidate is a problem-solver with excellent communication skills and a strong background in networking concepts.

Responsibilities

• Install, configure, and maintain hardware and software systems, including computers, printers, routers, IP cameras, and access control systems.
• Troubleshoot and resolve technical issues on-site, ensuring minimal disruption to client operations.
• Installation of Core Networking hardware, such as firewalls, switches, and other rack accessories
• Understanding network concepts such as static routes, vlans, network layers, etc.
• Establishing LAN, WAN, Wireless, and Radio P2P connectivity.
• Provide technical support and assistance to clients via phone, email, and in-person.
• Perform regular maintenance and updates on IT systems, including security systems, to ensure optimal performance.
• Maintain accurate records of all service requests, incidents, and resolutions in the ticketing system.
• Review of Documentation associated with tasks or projects to ensure every detail is captured accurately for future reference.
• Documenting site visits with site photos and other notable changes between site visits.
• Document network configurations, changes, and procedures for future reference.
• Educate & Train clients on deployed systems, security systems, and best practices.
• Collaborate with the internal IT team to escalate and resolve complex issues.
• Stay updated with the latest networking technologies and best practices to ensure compliance with industry standards.

Experience

• Proven experience in IP networking with a solid understanding of network protocols.
• Familiarity with routing protocols such as OSPF, BGP, or EIGRP is highly desirable.
• Experience with shell scripting or PowerShell scripting for automation tasks is preferred.
• Certifications such as CCNA or equivalent are a plus but not mandatory.
• Strong understanding of structured cabling and physical network infrastructure, including Cat5e/Cat6/Cat6A, single-mode and multimode fiber, patch panels, transceivers, and cable management best practices.
• Ability to install, identify, document, test, and troubleshoot copper and fiber cabling using industry-standard testing equipment while maintaining accurate infrastructure documentation.
• Strong analytical skills with the ability to troubleshoot complex network issues effectively.
• Excellent communication skills to work collaboratively within a team environment.
• CompTIA Network+ is required within 3 months of starting work.

Requirements

• Ability to lift and carry equipment up to 50 pounds up stairs.
• Ability to travel within the lower 48 states up to 20% of the time.
• Ability to work in various environments, including office settings, client sites, and data centers.
• Availability to work flexible hours, including evenings and weekends, as needed.

If you are passionate about networking technology and eager to contribute to a fast-paced environment, we encourage you to apply for this exciting opportunity as a Network Field Technician.

Of note, this position does not provide a remote work option. It is in office, 5 days a week, with frequent travel in the Chicagoland area.

Job Type: Full-time

Pay: $24.40 - $26.31 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person