A/R Services
FT / 80 hours per pay period

Position Summary

General Summary/Responsibilities:
The Epic Revenue Cycle System & Support Analyst serves as the primary liaison between Revenue Cycle operations and the Digital Health & Technology (DHT) team. This role is responsible for managing Epic-related system support requests, improvements, and strategic initiatives to enhance revenue cycle workflows. The Analyst will lead efforts to evaluate, implement, and optimize Epic functionality across the revenue cycle, including but not limited to registration, scheduling, billing, claims, and denials management.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience
Preferred experience: Experience with Epic systems required; certification(s) in relevant Epic modules (e.g., Resolute HB/PB, Cadence, Prelude) preferred. Prior experience submitting and managing system support tickets or project requests in a healthcare setting preferred.

Knowledge/Skills

 Strong understanding of healthcare billing, registration, scheduling, and denial management workflows.
 Proficiency with Epic revenue cycle modules and system navigation.
 Excellent problem-solving, analytical, and organizational skills.
 Strong interpersonal communication and stakeholder management abilities.
 Ability to work independently, manage multiple priorities, and drive projects to completion.
 Knowledge of change control and system governance processes is a plus.

Essential Duties & Functions:
 Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities.
 Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology (DHT) team, tracking progress and communicating updates to stakeholders.
 Collaborate with operational leaders and end-users to identify gaps in workflows and recommend Epic system solutions.
 Lead or support projects involving Epic system configuration, testing, validation, and go-live implementation.
 Monitor and analyze system performance and data trends to ensure optimal functionality and identify areas for improvement.
 Stay informed on Epic upgrades, new functionality, and best practices; assess their potential impact on Revenue Cycle operations.
 Participate in governance processes related to Epic system changes and change control.
 Develop and maintain documentation related to workflows, configurations, and system enhancements.
 Provide education or training to operational teams regarding system changes or new functionalities.
 Partner with IT, compliance, finance, clinical teams, and other stakeholders to ensure alignment and system integrity.

Other Duties & Functions:
Epic Revenue Cycle System & Support Analyst may participate in special projects, committees, or cross-functional workgroups as assigned. The role may assist with the evaluation and implementation of new Epic modules, third-party tools, or system integrations that impact Revenue Cycle operations. The analyst may be asked to provide reports, data extracts, or system analysis to support audits, leadership requests, or operational reviews. Staying current with Epic system updates, healthcare regulations, and industry trends is expected as part of ongoing professional development. Additional responsibilities may include supporting strategic planning efforts, contributing to downtime and recovery processes, collaborating with training or quality teams, and performing other related duties that align with departmental or organizational goals.

Qualifications

Education

Minimum Level of Education Required: Bachelor's degree

Additional requirements:
 Type of degree: Bachelor’s degree
 Area of study or major: Business, Healthcare Administration, Information Systems, or a related field required.