Overview:

• Flexible time off and holiday schedule
• Medical, dental, vision, and life insurance
• Health Savings Account
• Flexible Spending Account
• 401K match
• Monthly allowance for spend at WellBiz Brands, Inc. owned brands
• Cell Phone reimbursement
• Free Employee Assistance Plan

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams.
• Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause.
• Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed.
• Escalate with complete context, including issue summary, systems reviewed, findings, risks, blockers, and recommended next steps.
• Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows.
• Maintain a working understanding of POS and business system needs across multiple franchise brands.

• Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes.
• Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes.
• Coordinate POS system updates, product/service activations, campaign opt-ins, pricing updates, and other franchisee-facing configuration changes.
• Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation.
• Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

• Communicate clearly and concisely in tickets, emails, internal updates, and project notes, including what was reviewed, what was found, what remains unclear, and what action is recommended.
• Use internal documentation, source-of-truth materials, and established procedures before escalating issues or requesting direction.
• Support the creation, maintenance, and improvement of training guides, SOPs, troubleshooting references, and internal documentation.
• Partner with internal teams to align technology solutions with business needs and franchise operating standards.
• Identify recurring patterns, recommend process improvements, and contribute to stronger team knowledge sharing.
• Contribute to special projects and cross-functional initiatives as assigned.

• Relevant professional experience, technical training, certifications, or equivalent education considered. A specific degree is not required.
• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems.
• Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued.
• Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus.
• Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause.
• Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly.
• Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates.
• Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution.
• Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks.
• Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time.
• Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners.
• Ability to work independently and collaboratively in a fast-paced environment.
• This position may require working on a rotating schedule, including some evenings and/or weekends, to support franchise business hours across Eastern, Central, Mountain, and Pacific Time Zones.

Legal Disclaimer: WellBiz Brands, LLC. is the franchisor of five health and wellness brands: Drybar®, Elements Massage®, Amazing Lash Studio®, Radiant WaxingTM, and Fitness Together®. Headquartered in Denver, Colorado, WellBiz Brands has over 700 combined U.S. franchised locations across the five brands. Through the WellBiz Brands support staff, the brands strive to uphold these core values: integrity, accountability, service-mindedness, decisiveness/bias to action, curiosity, and resilience. These core values embody everything important for each brand - from franchise owners to clients - to lead healthy, balanced lives. At WellBiz Brands, we value, promote, and celebrate diversity, equality, and inclusivity. We believe that a diverse mix of talented people sparks creativity, fosters innovation, and drives results, and a broad understanding of diversity in all ways. All five brands offer unique franchise opportunities for entrepreneurs from all walks of life and various investment levels, with a new focus on recurring revenue models. For more information about WellBiz Brands and its franchise opportunities, visit WellBizBrands.com.