Job Overview
Join our dynamic team as a Phone Repair Technician & Sales Associate, where you'll combine technical expertise with exceptional customer service to deliver top-quality device repairs and sales support. In this energetic role, you'll diagnose and fix a wide range of mobile devices and computers, including Android, iOS, macOS, and Windows systems. Your enthusiasm for technology and helping others will drive your success as you troubleshoot software issues, perform hardware repairs, and assist customers in selecting the perfect devices and accessories. This paid position offers a fantastic opportunity to grow your technical skills while engaging with a vibrant community of tech enthusiasts.

What we do:

• Repair phones, tablets, and other electronic devices
• Sell batteries and light bulbs for home and business use
• Program smart key fobs and cut car keys
• Provide customers with practical, tech-based solutions

What we’re looking for (Requirements)

• Individuals with experience or certification in device repair
• Certifications like Apple, Samsung, or WISE are a plus
• Strong customer service and sales skills
• Reliable, punctual and eager to learn
• Comfortable using tools, working with technology, and engaging with customers
• Ability to lift up to 20 lb regularly, and up to 50 lb occasionally

What we offer (Benefits)

• Paid training to help you succeed from day one
• Positive and supportive work environment
• Real opportunities for growth and internal promotion
• Flexible schedules (Full-time or Part-time)
• Competitive pay based on your performance
• Employee discounts
• Referral program

Device repair Responsibilities

• Diagnose and repair various mobile devices such as smartphones, tablets, and laptops, utilizing hand tools and schematic diagrams to identify issues accurately
• Perform hardware repairs including soldering, component replacement, and equipment reconditioning to ensure optimal device performance
• Troubleshoot software problems related to operating systems like Android, iOS, macOS, and Windows, providing effective solutions for customers
• Conduct field service visits for on-site repairs or technical support when required
• Assist customers in selecting devices, accessories, and service plans through engaging retail sales techniques
• Maintain detailed repair logs and documentation of all service activities for quality assurance
• Use analysis skills to evaluate device problems quickly and recommend appropriate solutions or upgrades

Sales Associate & Customer Service Responsibilities:

• Assist customers in choosing the right lighting and battery products
• Explain product options clearly and professionally
• Offer product recommendations and explain all available services to customers

Experience

• Proven experience repairing mobile devices such as smartphones or tablets with knowledge of operating systems like Android and iOS
• Familiarity with computer hardware components and troubleshooting software issues on Windows or macOS platforms
• Skilled in using hand tools, soldering equipment, schematics, and other technical tools for precise repairs
• Strong analysis skills to diagnose complex device problems efficiently
• Previous experience in retail sales or customer service environments is preferred but not required
• Ability to work independently in a fast-paced environment while maintaining attention to detail

Join us to be part of a lively team dedicated to excellence in device repair and customer satisfaction. Bring your technical talents and passion for technology into a role that challenges you daily while supporting your professional growth!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Employee discount

Work Location: In person