Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service……
Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.…
Effectively communicate technical issues to non-technical personnel verbally and in writing. Maintain key performance indicators including, but not limited to,……
Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox. Public Trust Clearance by start date.…
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer……
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a……
Visiting customer facilities to evaluate needs, and develop solutions. Must have experience with installation and maintenance of forklift batteries and chargers……
Valid driver's license with an acceptable driving record. Coordinate with project managers, field supervisors, and other technicians to ensure projects are……
Qualified Candidates will have ASNT NDE Level II Certification and experience in Phased Array, MT, PT and UT; strong analytical ability, mechanical aptitude and……
Collaborate with internal technical teams to design and develop solutions for customers. Bachelor’s degree in engineering, Computer Science, or a related field.…
Ability to describe technical processes to technical and non-technical personnel. Bachelor's degree in Computer Science, Engineering, or related technical field……
Valid drivers license, reliable personal vehicle, satisfactory driving record, and current auto insurance. You will own opportunities from first conversation……
Valid driver’s license for the state(s) in which you work. Ability to read, understand, and apply written text of a technical nature to answer questions, solve……
*Pre-Sales Technical Leadership:* Lead technical discovery sessions, design custom biometric software solutions, and serve as a trusted technical advisor……
Individual must have a valid NY State Driver’s license. We operate as a full service Design/Build firm providing fully integrated solutions consisting of system……
Skilled in installing card readers (HID, Wiegand), door hardware, electronic locks, and field devices. Experienced with Cat5e/Cat6, coax, low-voltage cabling,……
Safe drivers needed; valid driver’s license required. The right candidate could also have a different combination, such as any level degree/certification beyond……
Able to interpret and work with mechanical engineering drawings. We provide comprehensive critical operational, engineering and customer support solutions……
Valid driver’s license and clean driving record. Proficiency in using CRM software to track service calls, sales leads, and customer communications.…
We are seeking a Senior FactoryTalk Systems Engineer to perform all aspects of process automation engineering and system integration, including initial concepts……
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Overview:
Prodapt is looking for someone with more than 3 year experience in Tech Support processes.
Experience in troubleshooting - Software installation, PC security, User account/email management, Operating System issues, Networking and Connectivity issues
Experience in Case / ticket management with compliance with SLA and accuracy
Soft skills like communication, flexibility, patience, and problem solving
Understanding on the Order to Activate (02A) process for telecom service providers
Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).
Responsibilities:
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).