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Cox Fleet
3.4
Fleet Operations Support Specialist II
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$46K - $61K (Glassdoor est.)
Easy Apply
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Cox Fleet

3.4

Fleet Operations Support Specialist II

Carmel, IN

$46K - $61K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Cox Fleet keeps your fleet moving.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***

EOE, including disability/vets

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Operations Support Specialist II, The Fleet Operations Support Specialist II will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value throughout the organization. This role will focus specifically on telematic program support and will include asset management, customer support, invoicing, reporting and supporting program growth initiatives. Cox Fleet is looking to drive efficiently by bringing automation to our programs for operational teams utilizing programs and systems. Position will require a consultative approach, excellent customer service, strong vendor management and attention to detail. The position will be supporting all divisions under the Cox umbrella of businesses as well as external customers.

Manage procurement, deactivation and warranty process for telematic devices
Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
Maintain user, driver and corporate hierarchy and permissions for responsible programs
Consult with stakeholders to provide reporting to maximize value of corporate programs
Maintain knowledge of program updates and train users on new and existing features
Ensure billing accuracy and timely processing of payment
Help build and create automations with providers and Cox systems
Support field teams during BCP events

Minimum qualifications include:

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
3 years asset, client or account management experience preferred
Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership

Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures

Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Ability to demonstrate a consultative approach to customer needs, run reports and interpret data to draw conclusions
Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
Strong customer service and organization skills required
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent communication skills, both written and verbal

Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity

Preferred qualifications include:

Bachelor’s degree
Fleet and telematics experience

“Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.”

See company reviews

Base pay range

The minimum salary is $46K and the max salary is $61K.

$46K – $61K/yr (Glassdoor est.)

$53K

/yr Median

Carmel, IN

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.4

Recommend to a friend
Approve of CEO
CEO: Steve Rowley
0 Ratings

Cox Fleet

3.4

Fleet Operations Support Specialist II

Carmel, IN

$46K - $61K (Glassdoor est.)

Cox Fleet

3.4

Fleet Operations Support Specialist II

Carmel, IN

$46K - $61K (Glassdoor est.)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Cox Fleet keeps your fleet moving.

*** If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 ***

EOE, including disability/vets

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Manage procurement, deactivation and warranty process for telematic devices
Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
Maintain user, driver and corporate hierarchy and permissions for responsible programs
Consult with stakeholders to provide reporting to maximize value of corporate programs
Maintain knowledge of program updates and train users on new and existing features
Ensure billing accuracy and timely processing of payment
Help build and create automations with providers and Cox systems
Support field teams during BCP events

Minimum qualifications include:

High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
3 years asset, client or account management experience preferred
Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership

Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures

Proficient in understanding, analysis, and management of vehicle information to provide recommendations
Ability to demonstrate a consultative approach to customer needs, run reports and interpret data to draw conclusions
Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
Strong customer service and organization skills required
Works well in a team environment by supporting departmental initiatives and goals
Provide excellent communication skills, both written and verbal

Ability to sit or stand for prolonged periods of time
Ability to perform repetitive data entry tasks, manual dexterity

Preferred qualifications include:

Bachelor’s degree
Fleet and telematics experience

See company reviews

Base pay range

The minimum salary is $46K and the max salary is $61K.

$46K – $61K/yr (Glassdoor est.)

$53K

/yr Median

Carmel, IN

Working here doesn’t have to be a secret

3.4

Recommend to a friend
Approve of CEO
CEO: Steve Rowley
0 Ratings

1,278 Tech support 2 jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret