Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service……
Provide Help Desk assistance, including answering phones and for web content and monitoring the Help Desk mailbox. Public Trust Clearance by start date.…
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer……
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer……
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer……
Availability to answer calls, call handling, communication, and documentation skills. In the event that COVID-19 vaccine mandates issued by the federal……
Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information. Typing ability of 25 wpm net.…
Answer incoming calls from customers and installers. Provide troubleshooting and repair support to installers and customers over the telephone.…
Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting. Relocation assistance is not available.…
Schedule Workbook calls with clients to obtain needed information to complete the setup workbook. Provide top-notch customer service and technical support via……
You'll have the opportunity to solve a variety of technical challenges, develop your troubleshooting skills, and make a meaningful impact by helping customers……
Excellent communication, writing and teaching skills with the ability to speak to audiences of all technical levels while providing great customer service.…
Appropriately field or escalate incoming queries to ensure rapid and effective resolution. Apply professional judgment in the analysis of issues, aiming to……
Some experience with computer programming or a help-desk background answering live chats and emails is desirable. Relevant certifications are a plus.…
Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.…
Bachelor’s degree in information technology, computer science or related field, or equivalent experience. This position provides technical expertise to TopClass……
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners……
Be motivated to learn and grow within a technical support role. Provide timely, efficient technical support with prompt responses to customer inquiries.…
Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately.…
Experience: 1+ year of IT support experience in a service desk or help desk environment preferred. Respond to incoming support requests via phone, email,……
Bachelor’s Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field. Working knowledge of Microsoft Office.…
Valid state driver’s license and proof of insurance. Maintains appropriate technical documentation necessary for support, training, and analysis.…
Professional appearance and manner in answering phones. Troubleshoot technical support issues which may range from networking, computer hardware, computer……
High School Diploma or GED equivalent - 2+ years of experience in technical support, helpdesk, or a customer-facing IT role - Working knowledge of Windows/macOS……
Respond to and provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or……
The Level I IT Field Support Technician provides front-line technical support and field service to Axia Women’s Health care centers across their designated……
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Overview:
Prodapt is looking for someone with more than 3 year experience in Tech Support processes.
Experience in troubleshooting - Software installation, PC security, User account/email management, Operating System issues, Networking and Connectivity issues
Experience in Case / ticket management with compliance with SLA and accuracy
Soft skills like communication, flexibility, patience, and problem solving
Understanding on the Order to Activate (02A) process for telecom service providers
Good communication skill in managing the customer's escalation and analytical skill on root cause analysis of the issue
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).
Responsibilities:
Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements.
Well versed with Contact Center KPIs
Hands on experience in BMC incident management system (detailed description of the steps, tested possible solutions, solving problems within a specified time).